Desktop/End User Support Technician 2

Profile

Description

The Desktop/End User Support Technician 2 maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. The Desktop/End User Support Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

Humana is seeking a Desktop/End User Support Technician 2 that will:


Research and resolve technical problems of moderate complexity, typically escalated from first line support teams.
Respond to escalated telephone, email and on line requests for technical support.
Document, track, and monitor the problem using applicable systems and tools.
Make decisions that are typically focused on interpretation of area/department policy and methods for completing assignments.
Work within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
Follow standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.


Required Qualifications


High School Diploma
Minimum of 3 years of IT experience
Aruba System experience
Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams.
Experienced responding to escalated telephone, email and on line requests for technical support
Experienced documenting, tracking, and monitoring the problem using applicable systems and tools Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Network experience
Bachelor's Degree in Computer Science


Scheduled Weekly Hours

40

Company info

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