Account Director - Workplace Experience

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We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen. As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day. With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.

Responsible for overseeing the workplace experience team with oversight of entire client base. Interacts and consults with clients to understand business needs and coordinates the resources needed to coordinate events, manage projects, build strategic operational plans, and balances the expectations of clients with the execution of work.


ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages Workplace Experience team and Meeting & Events Coordinators.

Responsible for the relationships with high-profile customers.

Responsible for building a project plan, creating a project team, and managing timeframes and performance for client projects and events.

Interacts with the client to ensure proper services and enhancements are being carried out.

Identifies new sales opportunities or opportunities for improvements within existing accounts.

Manages expectations of client and project team regarding scope of work and responsibilities.

Consults with sales professionals to define project requirements, investigating various approaches to attain end results.

Manages and solves conflicts with clients.

Ensures the timely and successful delivery of our solutions according to client needs and objectives as well as contract specifics.

Performs other duties as assigned.


SUPERVISORY RESPONSIBILITIES
May provide formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE
Bachelor's degree from four-year college or university with a major or minor in Geography or related field; Requires 8 years or more of relevant work experience.


CERTIFICATES and/or LICENSES
None.


COMMUNICATION SKILLS
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.


FINANCIAL KNOWLEDGE
Ability to calculate intermediate figures such as percentages.


REASONING ABILITY
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.


OTHER SKILLS and ABILITIES
Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook.

Experience working with ESRI ArcMap, Maptitude, MapInfo or other GIS-related technologies a plus.


SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Manages very large projects with significant dollar impact/risk, and supervises/monitors other Project Managers' efforts. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.
US Company Profile
About CBRE (NYSE: CBRE): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.
CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 90,000 professionals provide exceptional outcomes for clients in over approximately 480 offices worldwide.  When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit cbre.us.

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