Field Support Engineer - TS/SCI with full-scope poly required

Profile

Join us as we pursue our disruptive new vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, weu2019re committed to our work, customers, having fun and most importantly to each otheru2019s success. Learn more about Splunk careers and how you can become a part of our journey!Splunk is the worldu2019s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.Role:Splunk is seeking a Field Support Engineer to provide enterprise level support to our Federal customers and partners. This is a very dynamic role where you will provide technical assistance, troubleshoot, and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, our growing marketplace of solutions, and more.Responsibilities:u00A0Provide on-site technical support for Federal enterprise customersDevelop a deep understanding of the Splunk productTroubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environmentsProvide documentation content and participate in online forum support for real-time questions from Splunk users.Reproduce customer issues and if necessary, file bug reports, escalate cases to engineering, and provide necessary documentationRequirements:u00A0Prior experience with Splunk Enterprise, Splunk Enterprise Security and/or Splunk Cloud strongly preferred.u00A0u00A0Experience supporting, consulting, or administering an enterprise SIEM product is requiredu00A0Experience with the following systems is a must: UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OSUnderstanding of regular expressions (Regex) and Python scriptingKnowledge in the following areas is a plus: Perl and shell scripting, XML, HTMLExperience in Business Intelligence a plusBe able to isolate problems between hardware and software and provide information to appropriate development team(s)The ability to shift gears and focus is essential when supporting a product like SplunkSolid knowledge of networking conceptsHighly developed, process-oriented skills for troubleshooting, problem solving, and problem resolutionSuperior written and verbal communication skills are a mustMust be able to work in a fast-paced technical environment and support a product with frequent product releases and regular maintenance updates2 to 3 yearsu2019 experience in a Technical Support, Professional Services Consulting or Systems Admin roleEducation: Bachelor's degree in Engineering or Computer Science or similar degree or equivalent work experienceClearance Level: TS/SCI Clearance with Full Scope PolyThis position is customer facing and will operate at the customeru2019s site, which will require local travel to different customer locations in the Maryland, DC and Virginia metro area.We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

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