Neighborhood Center Strategy and Program Development Lead

Profile

Description

The Neighborhood Center Strategy and Program Development Lead optimizes the portfolio of Neighborhood Center locations-Including development of capital funding proposals, site selection, new build program management and new model / franchise strategy and execution. As a member of the Neighborhood Center team, this role will be developing and supporting the expansion and optimization of our services that bring high-touch experiences to seniors at locations across the country to introduce them to Humana as a health partner and to deepen their engagement in their own health.

Responsibilities

Responsibilities include

Lead process to determine optimal markets and neighborhoods for expansion of our Neighborhood Center locations in collaboration with corporate and market leadership


Map market population density and demographics and proximity to key Humana provider partners (e.g. primary care clinics)
Ensure alignment to market's provider development and profitability plan
Develop pro-forma financial impact analyses


Manage build out of new locations


Act as business lead for site selection process in collaboration with corporate real estate development and local market teams
Develop market-specific requirements in collaboration with local leaders
Manage corporate real estate partners to ensure accountability for timelines, budgets, etc.
Partner with marketing team and local markets to launch new locations through grand openings


Develop new lower cost models


Manage 'playbook' that brings the key capabilities of our model to consumer-facing bricks and mortar locations owned by Humana or its partners (e.g. sales offices, primary care clinics, etc.); develop or refine guidelines for:
Staffing
Marketing
Operations / Technology
Community Partnerships
Collaborate with key market leaders to identify additional locations to add to this 'franchise' portfolio and secure funding
Identify national vendors (internal and external) to leverage across portfolio to manage costs and quality


Lead processes with brand and corporate design teams to ensure alignment with enterprise brand


Act as business lead for footprint redesign or branding updates
Manage POS kit development and execution with marketing and local markets
Conduct quality audits to ensure compliance with brand standards
Manage schedule and funding process for refreshes / updates to portfolio


Oversee facilities maintenance across portfolio


Ensure local market teams follow processes
Ensure accountability on part of local facilities vendors who report into Humana's corporate facilities team


Required Qualifications


Bachelor's degree required
7 years of experience in portfolio optimization, budgeting / capital planning, vendor management, development of operational processes, and project / program management
Experience with corporate real-estate projects
Innovative mindset with experience bringing ideas from concept to reality
Experience creating new processes with strong project management skills
Ability to identify and resolve performance issues (determining root cause analysis, creating process mapping and resolution, implementation)
Advanced experience with PowerPoint and Excel (pivot tables, charts, formulas... )
Strong interpersonal / leadership skills
Strong written, verbal and presentation communication skills
Track record of success working collaboratively with virtual and matrixed / cross-functional teams
Ability to travel up to 25%


Preferred Qualifications


MBA or other advanced degree
Retail management experience


Scheduled Weekly Hours

40

Company info

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