Senior Manager Software Development amp Engineering Comcast Business Mobile

Profile

**MEMBERS ONLY**SIGN UP NOW***. Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, **MEMBERS ONLY**SIGN UP NOW***. Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, **MEMBERS ONLY**SIGN UP NOW***. Business is one of the largest contributors to the growth of **MEMBERS ONLY**SIGN UP NOW***. Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary

Customer Experience Technologies (CXT) is passionate about the technology, systems and tools that support the customer lifecycle (sales, activation, billing, support, etc.), as well as employee-facing teams such as human resources, finance, and workplace information technology. These tools and systems are foundational to our ability to meet and exceed customer expectations and support an excellent employee experience. The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually designing and delivering products and next-generation technologies. The **MEMBERS ONLY**SIGN UP NOW***. Business team sits at the core of CXT to instrument the build of excellent customer solutions to support the entirety of the LBGUPS lifecycle for customers and fellow employees. Our team is responsible for building software, solutions, and process in partnership with our product and technology partners across **MEMBERS ONLY**SIGN UP NOW***..

Job Description

As the Senior Manager working in the **MEMBERS ONLY**SIGN UP NOW***. Business Product Development & Delivery team, you will be leading development for **MEMBERS ONLY**SIGN UP NOW***. Business Mobile in a highly cross functional space. As a leader in this role, you will navigate working and negotiating with teams across the organization on the current planned roadmap needs as well as working to build the NextGen implementation on our new application stack. You will collaborate, coordinate, and communicate to ensure features are delivered that meet or exceed the requirements of our stakeholders.

The ideal candidate will promote and advocate a culture of continuous improvement while making sure teams have time and space to innovate. You will partner with Customer Solutions and Architecture to build product delivery roadmaps as well as domain owners, leaders, and suppliers to champion consistent value delivery.

Core Responsibilities


Leads all aspects of the planning and designing of software and web applications, including new programs, improvements and modifications.
Provides mentorship to the Software Engineering team and other groups in identifying product and technical requirements. Serves as the main point of contact and liaison between Software Engineering and other teams.
Advises implementation initiatives for new software products and applications. Prioritizes software update process for existing applications and coordinates the roll-out of software releases.
Manages all the deliverables to ensure consistency to deadlines, specifications and budgets. Implements performance metrics and prepares period reports and/or proposals. Monitors and supervises project progress and reports findings to leadership team.
Ensures all engineers keep current with technological developments within the industry. Monitors and evaluates driven applications and products.
Provides leadership and direction to department personnel from lower-level managers to non-exempt employees.
Runs cross-project communications.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Other duties and responsibilities as assigned.


Qualifications:


8 years progressive work-related experience with demonstrated proficiency in multiple disciplines / technologies / processes.
5 years as a lead, aligning solutions, changes, and capabilities.
5 years partnered with Product Managers and Enterprise Architects to provide an aligned delivery framework and promote a cohesive and scalable strategy.
5 years facilitating interaction and appropriate communication between scrum teams, architecture, and partners.
Understanding of Agile (bonus for SAFe) development methodologies while maintaining flexibility to tailor specific solutions.
Experience in developing technology roadmaps and strategies.
Strong analytical and problem-solving skills.
Deep technical writing skills, with the ability to concisely describe business requirements.


Skills, Knowledge & Abilities


Servant leader with strong coaching and mentoring skills
Hands on and comfortable with rolling up the sleeves to get the work done; at the same time proficient in building consensus and getting work done through others
Superb communication, facilitation, and social skills and ability to work effectively with peers and team members
Excellent personal organizational skills and prior experience using Agile management tools such as Rally/ Jira/Confluence
Knowledge of Application Development and Infrastructure technology best practices such as automation, CI/CD pipelines, etc.
Deep technical capability and experience leading teams in delivering quality technology solutions
Develops specific goals and plans to prioritize, coordinate, and accomplish work.
Makes and implements the vital decisions to keep moving forward toward achievement of goals.
Provides direction and assistance to other teams regarding projects/programs.
Thinks creatively and practically to develop, execute and implement new delivery plans.


Employees at all levels are encouraged to:


Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them magnificent digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be hard-working learners, users and advocates of our innovative technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new insights.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Get results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.


Disclaimer:


This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

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