Senior Analyst Sales Automation CRM

Profile

Tyson is embarking on a multi-year strategic initiative transform the employee experience with sales processes, tools, data and content. We're looking for a talented individual to join us and be at the forefront driving our CRM initiatives to develop future state experiences that will empower our team members, while elevating the customer experience. You'll have the opportunity to shape the sales force processes and significantly impact both the employee and customer experiences across Foodservice and Retail Sales.

The ideal candidate will have an innovative mindset, willing to challenge ideas, designs, direction, and approach.

Responsibilities:


Work with manager to envision and ignite CRM usage and understanding for Tyson Commercial sales with a primary focus on the Retail business
Primary point of contact for CRM user support in all aspects of the day-to-day business operations
Collaborate with sales automation team on automation opportunities, dashboarding, reporting, etc.
Works closely with IT, training and sales ensuring clarity around CRM application use and benefits
Develop requirements for business-driven enhancements and will own the communication and roll out.
Work closely with vendor on changes, upgrades and processes when required
Manage support mailbox and calls to resolve issues.
Provides guidance to Data Quality and Master Data regarding impacts of potential master data changes. Advises teams on implications of proposed Sales Org./ Customer/Customer Hierarchy and Material/Material Hierarchy changes as it relates to CRM.
Coordinates updates of business process documents and training materials.
Understands the relationship between CRM application and other integrated sources of data
Look for opportunities to improve processes and leads the collaboration with stakeholders in identifying and vetting process improvement opportunities.

Experience you’ll need
Experience using or supporting CRM systems; SAP experience an asset; Understanding of master data
Delivers on commitments consistently
Strong change management skills
Excellent interpersonal skills - ability to collaborate effectively in a team and build strong relationships with stakeholders; professional presence, effective communication, presentation, influence and problem-solving skills
Detail-oriented and committed to accuracy while balancing multiple priorities
Bachelor's degree
3 years of progressive experience


Work Shift:

1ST SHIFT (United States of America)

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