Analyst Retail Support Team

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The Retail Support Team (RST) Demand Planning Analyst utilizes the appropriate business tools, systems, processes, and metrics to ensure efficient inventory management for anomaly stores, territory/regional/store exceptions, Store Lifecycle needs, or special customer needs by utilizing Supply Chain expertise and cross-functional relationships.

The RST Demand Planning Analyst develops a foundational knowledge of Supply Chain concepts and principles and then continues to build on that knowledge to deliver efficient solutions to store needs or business scenarios. This is accomplished by working with various internal partners, including Business Groups, Space Management, Distribution, Retail Operations, Field employees, Forecasting, and Category Enablement.

Key Responsibilities

Manage Inventory: Store Anomalies and Exceptions: Manage Demand Planning functions as part of a support team to the Business Groups and Retail Stores. This includes solving store or geographic in stock level concern, and understanding how to solve unique SC inventory needs in special needs stores, i.e. community stores, stores in major metropolitan areas (Manhattan, Boston), and those on the US/Mexico border as examples. Done through providing input to Forecast Team, Core Business Team, or allocating product.
Store Lifecycle: Execute the Demand Planning activities necessary for Store Lifecycle needs, including analyzing, allocating, and reporting the inventory for Grand Openings, Relocations, Remodeling, and Closings. Communicate cross-functionally and take action.
Local Events: Manage inventory needs for Drive Time strategies, supporting store local events. This includes CES, major conventions, Alaska PFD, Tax Free Events, and local large sporting events. Also includes providing the inventory and communication necessary to specific markets/stores during times of natural disasters – floods, fires, hurricanes, etc.
Store Support: Responsible for HelpMeInventory & Store Trouble PO mailboxes: cross-functional coordination with Retail and IT to maintain forms/mailboxes, execute PRF allocations for stores daily, coach/mentor Retail where PRF is not actioned,
Customer Issues: Quickly and efficiently solve customer sales issues where product may need to be moved, allocated, or issue resolved with the business team where a customer promise must be fulfilled.
Continuous Improvement: Responsible for continuously improving all RST processes, reporting, relationships, communication paths, and in the development of DP peers.
Manage Internal Relationships: First point of contact for Field Leadership on store level, small scale, regional, or 4-wall Supply Chain needs. Hold weekly conference call with Field Leadership to prioritize store anomaly needs. Coach and mentor Field Leadership on Demand Planning fundamentals and areas for inventory health improvement.
Build strong relationships and utilize end to end Demand Planning knowledge to collaborate with cross functional partners to drive business results, including working with: Category Management, Drive Time Team, Forecasting, Category Enablement, Space Management, Logistics, Transportation and Retail Operations.
Lead, participate in, coach, and contribute to working sessions with field leadership, various process meetings with cross functional team members. Provide insight to Supply Chain performance and needs.
Utilize timely communication methods, including cross-functional meetings and cross-functional conference calls to quickly drive resolution to store-level issues.
Basic Requirements: 2 years of experience in a retail environment
Preferred Requirements: 5 year Business Team Demand Planning, Merchant Analyst or Retail Store experience
Bachelor’s Degree

Company info

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