Manager Learning

Profile

***The location for this position is virtual/remote***

Our Global HR team partners with our business leaders to attract, retain, and develop Hilton's most important asset, our Team Members.

What will I be doing?

Learning Experience Managers (LXMs) deliver and support inclusive skill and knowledge-based virtual and in-person learning experiences and provide inclusive outstanding learner experiences. Commercial learning programs focus on skill development and occasional opportunities arise to partner with program owners in program design. Brand learning orients hotel leaders and their teams with critical information for their success!

More specifically, you will:

Be responsible for the following functional categories, not limited to: Facilitation, Program Production, Project Design & Development, and Administration

Facilitation (Up to 50% of the time)


Facilitate and deliver virtual and classroom learning events, applying a variety of skills and abilities, including demonstration, personal stories, knowledge sharing, motivation, consultation, consultation, and support
Create an environment to enhance Team Member knowledge and allow for the application of learning, including adapting delivery for local customs or business practices
Invest dedicated time for preparation, self-development, and remaining current with industry standards for learning experience facilitation
Understand performance expectations to achieve intended learning objectives and to drive continuous improvement, including course evaluation review and analysis


Program Production (Up to 20% of the time)


Working proficiency with virtual learning platforms. We currently use WebEx and Microsoft Teams
Support the facilitator by handling the technical requirements during virtual sessions, including showing skill with platform features (chat, whiteboard, screen share, breakouts, etc.)
Coordinate and conduct rehearsals with the program facilitator and other presenters as needed
Prepare the virtual room in advance - ensure all layouts, materials, breakouts, and activity plans are pre-loaded and ready
Engage and help focus the participants by annotating and highlighting key points on whiteboards/slides or in chat
Implement appropriate solutions and workarounds when technical challenges occur
Support with post-class administration and coordinate debriefing as needed
Co-host the content, as appropriate, to optimize the learning experience


Project Design & Development (Up to 10% of the time)


Lead and/or participate in learning project management, development, and/or shared projects as available or requested. The type of projects and time required for each will vary
Collaborate with project teams as per business needs to review content and outline LXM upskilling as needed
Partner with other Learning teams to provide knowledgeable and timely feedback on existing programs


Administration (Up to 20% of the time)


Update the Learning Management System (LMS) as required, including but not limited to participant registration, preparation, and attendance in learning sessions
Manage learner communications, providing direction and support as needed
Manage a schedule (including travel) and expenses and other projects as assigned
Attend meetings as required
Prepare other communications and reports as required


What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:


Ability to develop and use strong relationships with all stakeholders
Knowledge of learning evaluation models and various delivery methods
Strategic and creative thinking abilities
Determined
Ability to identify performance improvement opportunities and gaps
Analyze and develop solutions that will deliver the desired results through training programs
Detailed and results-focused orientation
Ability to work in an agile environment
Comfortable working in group settings
Seeks information about a broad range of communication, information, and related technologies that can be used to support learning, teaching, and assessment
Willing to travel up to 30% domestically or internationally


To fulfill this role successfully, you should demonstrate the following minimum qualifications:


Five (5) years of experience facilitating instructor-led learning
One (1) year of experience with virtual facilitation/production
Coaching or skills-building experience
Fluent in written and spoken English
Strong communication skills - written and verbal
Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook


It would be useful in this position for you to demonstrate the following capabilities and distinctions:


Two (2) years of Commercial Services or Sales experience
Hotel experience in commercial services, operations, or other fields
Ability to simultaneously manage multiple stakeholders and projects
Leadership experience
Experience working with diverse cultural groups
Knowledge or fluency in other languages
Certified Professional in Talent Development (ATD), Certificate in Human Resource Practice (CIPD), or similar certification


What is it like working for Hilton?

The future of hospitality is bright at Hilton (****a leading global hospitality company with a diverse portfolio of world-class brands (****. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits (**** such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive (**** environment for all. Check out the Hilton Careers blog (**** and Instagram (**** to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of parental leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, travel insurance, a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $75,000-$110,000 and is determined based on applicable and specialized experience and location.Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTE

Job: Human Resources

Title: Manager Learning

Location: null

Requisition ID: COR013QF

EOE/AA/Disabled/Veterans

Company info

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