Call Center Pharmacy Technician

Profile

Description

The Consultative Pharmacy Technician 1 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Consultative Pharmacy Technician 1 addresses questions related to specific assigned area and assists with medication research. Triages calls that require consultation with a pharmacist. Makes outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Schedule: Monday through Friday 1:30PM to 10:00PM CT, with rotating weekends

Required Qualifications


High School Diploma
Less than 2 years of technical Mail Order Pharmacy or Manufacturing experience
Must have an active Pharmacy Technician or Tech in Training license
Must be able to become certified by the Pharmacy Technician Certification Board (PTCB) within 10 months of hire
Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
Excellent communication skills
Experience using multiple computer applications simultaneously and strong data entry skills
A positive, proactive attitude with a passion for customer service
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Bilingual in Spanish


Additional Information

Scheduled Weekly Hours

40

Company info

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