Network Engineering Supervisor

Profile

 Frontier is one of the nation's largest independent telecommunications providers offering local, long distance, and Internet access services in 24 states over 2.4 million access lines. With more than 100 years of telecommunications experience, we operate on a solid, time-tested foundation of communications and operational excellence with products and services for both residential and commercial customers. Summary:  This position supervises union network technicians that perform pre-service testing of SONET / ROADM equipment and facilities across the Frontier footprint.  The OTT Supervisor focuses on operations proficiency, employee management, working cross-functionally and driving performance leading to excellence in growth rate targets and delivery of 100% employee and customer satisfaction. Operations Proficiency: Has solid understanding of the business/department and is able to manage operational objectivesCompany representative for craft/union representative and membership.Able to articulate business/departmental goals and objectives.Performance management; holds team accountable to clearly achieve results through coaching and performance management while creating a culture superior performance. Monitor and manage workload andSchedule manpower and resources needed to meet workload demands, customer needs and company objectives.Responsible for determining and fulfilling the needs of the team for employee development and training.Communicate with other departments as required in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers.Be cognizant of and support organizational budget and revenue goalsAnalyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required.Active participant on the organizations management team and performs other related duties as assigned. Employee Relations:Consistently provide feedback and direction to technicians to ensure employee development, engagement and business knowledge; complete employee performance appraisals/reviews.  Actively promotes and recognizes the contributions of each employee to the mission of the organization.Interacts with Union representatives and HR to ensure firm, fair and consistent application of practices/policies and labor agreements.Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner.Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place. Job RequirementsMinimum 8 years telephony/network provisioning installation and repair experienceAdvance knowledge of network provisioning, M6, transport equipment, central office and outside plant functionsMust possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlinesManage workgroup, preparing work schedules, managing time off, and assigning specific dutiesMust be able to interact with internal customers and assist with problem resolutionDetermine staffing requirements, interview, hire and train new employees.Must demonstrate excellent oral and written communication skillsMust possess basic PC skills: Excel, Word, Power Point and Outlook.Must take pride and ownership in work, and exhibit a willingness to learn.Must be available 24/5 to support off-shift technicians and emergency situations as needed Education:BA/BS degree in Information Technology/Computer Science, Business Management or related field or equivalent work experience 

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