Senior Billing Manager

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Senior Billing Manager
The candidate will manage the firm’s billing operations, inclusive of the ebilling process, with the objectives of meeting monthly and annual Firm goals while maintaining effective controls and efficient process, as well as positive and successful relationships with clients and firm personnel. Will provide daily oversight of billing operations and ensuring timely handling of client and attorney requests. Manage Billing Supervisors and their direct reports, making sure firm policy and client guidelines are followed. Analyze billing practices to deteremine process improvement and make recommendations for efficiency enhancements. Develop and train team members to adapt to new technologies and processes to keep pace with rapidly evolving market changes and client demands. Participate in annual performance reviews and lead staff to driving personal development initiatives and succesful completion of annual goals. Ensure department processes and policies are documented and centralized. Participate and help with annual client rate reviews, making sure reviews are timely and accurate to attorney and client negotiations. Oversee lateral associate onboarding and training for time and billing processes, as well as monthly working attorney reporting. Assist the General Counsel’s office with compliance matters such as client matter closures and Outside Counsel Guidelines, as they relate to time reporting and billing requirements. Coordinate with other backoffice administrative teams for effective handling of overlapping information requests and tasks. Consult with billing attorneys and billing coordinators to resolve new or challenging billing situations. Assist with the the evaluation and implementation of new software, including testing and training. Collaborate and coordinate with Collections team in the assessment and management of inventory, including the processes and systems utilized by the Billing team. Performs other duties as assigned.

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