Experience Strategy amp Transformation Lead

Profile

Description

The Experience Strategy & Transformation Lead for Interoperability advises numerous multi-disciplinary teams of product managers, designers, software and data engineers, and data scientists in virtue of a number of Experience Center (XC) Interoperability investments, establishing the thought leadership and strategies that will guide the future of Interoperability at Humana.

Responsibilities

This person will also partner closely with the XC leadership team, acting as an enabler for strategic initiatives, and ensuring execution of key priorities.

This person is responsible for providing industry-relevant perspectives - which involves developing an understanding of the people we serve and their needs, interpretation of governmental/regulatory requirements, identifying and prioritizing opportunities, and helping to frame the overarching narrative of investments related to Interoperability.

The Experience Strategy & Transformation Lead for Interoperability will report directly to the Product Management Principal within Humana's Digital Health & Analytics Experience Center (XC) team. This person will have exposure to and will present to the CEO and Management Team (MT).

The Contribution:


Coordinate with industry community groups such as Da Vinci, SMART Health IT, and CARIN to advance interoperability standards
Coordinate with Humana governmental affairs and compliance office to respond to regulatory proposals, assist in interpreting regulatory requirements, and guide internal implementation plans to meet regulatory requirements
Advocate internally for interoperable, reusable data exchange across various Humana business units
Lead, and, or advise client engagements on a day to day basis

Lead client presentations
Contribute to business development and thought leadership activities
Work in a balance between local studio-based involvement and extended travel to other studios and client sites


You Are:

Someone with a diverse background who wants to drive your learning and your own development. You're looking for a company where you have the opportunity to pursue your interests across functions, industries and geographies, and where a job title is not considered the final definition of who you are, but the starting point. You bring to the organization the following competencies:


Intellectual curiosity, structured systems thinking and a comfort with and confidence in times of ambiguity
8 years of experience in one or more areas of the product development lifecycle - user research, envisioning new solutions, market validation, business modeling, requirements definition, architecture definition, design, implementation, and support strategies
High peer, end-user, or client satisfaction with the products that have been created
Excellent communication and interpersonal skills

Demonstrated ability to lead multi-disciplinary teams and to mentor junior colleagues
Developer of thought leadership material for publication
Strong writing skills
Experience in supporting business development efforts
Willingness to travel to meet client requirements (sometimes for extended periods) if and as travel is known to be safe

Experience in helping companies embrace transformation, uniting technology efforts around a common vision that is anchored in customer needs.
Must have business level ability in English, every additional language is a plus


Each member of this organization (formal leader or not) has responsibilities in at least

four foundational capacities: 1. Discovery 2. Delivery 3. Enablement (teaching and

spreading contemporary ways of working), and 4. Incubation responsibility.

Hiring Requirements

Job Details

Leadership:


Handles difficult situations with grace while under pressure

Inspires the creative team with energy, passion, and thought leadership

Participates in making difficult decisions for the team and includes others


in the process


Guides and promotes positive culture in the studio


Direction:


Responsible for creating and owning strategy to teach, enable, evangelize and


drive interoperability and data transformation across Humana in virtue of co-creative

operating engagements (Creative Ways of Working accountability)


Builds strategic partnerships with clients across the organization at the


Executive, VP, and Director levels (spanning lines of business, product,

engineering, analytics, and IT organizations)


Checks in with project teams and knows when to provide guidance to arrive at


better solutions and happier clients

Business Development:


Participates in business development activities including creating points of view,


building program approaches, and reviewing business development pitches and

proposals


Delivers outstanding presentations which include driving a point of view,


describing studio H's capabilities, and explaining program approaches to clients

Thought leadership


Maintains a presence in the interoperability industry and


community by writing an article, contributing to industry publications,

speaking at conferences, and/or sitting on panels. Expectation is to do at least

one thing each quarter.


Continuously innovates new ways of working to scale these new methods across


the organization

Scheduled Weekly Hours

40

Company info

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