Senior Billing Manager

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Senior Billing Manager
The candidate will lead all aspects of billing activities supported by the Service Center; interface with other quote-to-cash leaders to ensure that agreed service levels are met; develop and maintain positive working relations with attorneys, business services professional and client personnel; suggest process improvements and provide reports to the senior leadership. Manage the day-to-day production and delivery of the Firm's invoicing to clients. Manage billing teams providing direct support to in-market personnel and client teams. Measure performance against agreed KPIs and work with center leadership and the Global Process Owner - Quote-to-Cash to ensure that those service levels are met. Ensure compliance to established processes and escalate deviations for resolution. Interface with Firm stakeholders and clients to resolve specific issues, enhance operations or implement new standards and processes. Identify opportunities to enhance and improve processes in coordination with quote-to-cash leadership. Maximize collaboration opportunities with other business services leaders by develop and leveraging relationships with those leaders. Manage recruiting, onboarding and ongoing training for team members. Lead the team by being a role model, identify opportunities allowing for employee growth and assist the team in achieving all goals. Drive performance excellence with effective communication, performance management and employee recognition. Bachelor's degree in business administration, commerce, finance, liberal arts, or related courses. Deep experience in a Legal billing role. General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment and requirements. Excellent English communication skills (verbal and written). Good working knowledge of MS Office applications (e.g. Excel, Word, Outlook). Must be confident to escalate and ask questions, especially when being asked to deviate from standard processes. Knowledge and experience of financial systems (SAP preferred).

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