Outbound Contact Representative- Bilingual- Spanish amp English

Profile

Description

The Outbound Contacts Representative 3 represents the company by making outbound contacts to members and/or providers regarding a variety of issues. The Outbound Contacts Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

The Outbound Contacts Representative 3 performs necessary follow up with members and/or providers. Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.


Required Qualifications:

High School Diploma or equivalent
1-3 years of technical experience
Previous inbound call center or related customer service experience
Proficiency in Microsoft Office applications, including: Outlook, Word and Excel
Adaptable with the ability to thrive in a fast paced environment
Strong attention to detail
Strong typing and computer navigation skills
Capacity to multi-task, including use of multiple computer applications simultaneously
Effective verbal and listening communication skills
Fully Bilingual - English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing
Must be within 15 miles of home office -El Mundo Office Building, Third Floor - 383 F.D. Roosevelt Avenue, San Juan, PR 00957
As business needs over time is required.
Fully vaccinated with latest Covid-19 boosters.


Preferred Qualifications


Associate's or Bachelor's Degree
Experience in healthcare


Additional Information

Covid Policy:

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Language Proficiency Testing

Any Humana associate who speaks with a member in a language other than Spanish must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Schedule : 8:30am to 5:30pm. When daylight saving time changes, it will be from 9:30am to 6:30pm

Address : El Mundo Office Building, Third Floor - 383 F.D. Roosevelt Avenue, San Juan, PR 00957

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our ****

Company info

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