Associate Technical Account Manager - Military Veterans

Profile

Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees and the communities where we live.u003cbru003e u003cbru003eWe are looking for motivated, enthusiastic team players with great customer service skills to provide technical support for our Senior Living clients!u003cbru003e u003cbru003eu003cstrongu003eWhat you will dou003c/strongu003eu003cbru003e u003culu003e u003cliu003eResearch, analyze and use your problem-solving skills to troubleshoot application issuesu003c/liu003e u003cliu003eUse your strong interpersonal skills to help train clients on new features and functionalityu003c/liu003e u003cliu003ePerform data mapping, conversions and support software customization based on client requirementsu003c/liu003e u003cliu003eCollaborate with internal teams in training, conversions, sale and development on a regular basisu003c/liu003e u003cliu003eBuild rapport with clients and perform systems and business process reviews and make recommendations on best practicesu003c/liu003e u003cliu003eBe part of a great team and collaborate with team members across the U.S.u003c/liu003e u003c/ulu003eu003cstrongu003eWhat you need to haveu003c/strongu003eu003cbru003e u003culu003e u003cliu003eBachelor's degree in Business, Accounting, Information Management, or Healthcareu003c/liu003e u003cliu003ePrior experience working in a customer support role setting and managing expectationsu003c/liu003e u003cliu003eProject management, accounting, property management, or healthcare backgroundu003c/liu003e u003cliu003eStrong proficiency in MS Office Suite and Outlooku003c/liu003e u003cliu003eAwesome written and verbal communication skillsu003c/liu003e u003cliu003ePhenomenal customer service skills and desire to go the extra mileu003c/liu003e u003cliu003eYou are a faster learner and can learn new concepts quicklyu003c/liu003e u003cliu003eExcellent attention to detail and the ability to prioritize effectivelyu003c/liu003e u003cliu003eHigh comfort level troubleshooting and problem-solving issuesu003c/liu003e u003cliu003eGreat people skills and the ability to be personable and professionalu003c/liu003e u003cliu003eFlexibility, and the ability to manage changing prioritiesu003c/liu003e u003c/ulu003eu003cstrongu003eWhat would be helpful to have u003c/strongu003eu003cbru003e u003culu003e u003cliu003ePrevious technical support and application troubleshootingu003c/liu003e u003cliu003ePrior experience with Yardi softwareu003c/liu003e u003cliu003eSQL, Basic server and web server knowledgeu003c/liu003e u003c/ulu003eu003cstrongu003eWhat you get as a Yardi Employeeu003c/strongu003eu003cbru003e u003culu003e u003cliu003eA great place to work with fantastic peopleu003c/liu003e u003cliu003eAbility to learn new technology and develop professionallyu003c/liu003e u003cliu003eCompetitive compensationu003c/liu003e u003cliu003eComprehensive benefits - Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more!u003c/liu003e u003c/ulu003eAt Yardi, we've created a team of over 8,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!u003cbru003e u003cbru003eAll submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.u003cbru003e u003cbru003eEOE/Race/Gender/Disability/Vetsu003cbru003e u003cbru003e *sh

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