Operations Specialist

Profile

What We’re Looking For:
The Operations Specialist will manage large scale team projects such as our workshop scheduling and implementation, for which we deliver 220 sessions per year. This and other department-wide projects and initiatives (including goal tracking, data collection and analysis, and platform maintenance) ensure the Career Experience & Learning team continues to meet its quarterly goals. The ideal candidate for this position will be able to interpret strategy into actionable solutions, create project plans, and analyze success metrics to determine where adjustments are needed to achieve measurable outcomes.
This is a fully remote position, but to encourage team connectedness (e.g. ease with getting to team off-sites etc.) we prefer to hire individuals within 50 miles of one of our office locations.
Responsibilities Include, But Are Not Limited To:
Manage and execute workshop operations for the CXL team, with a focus on efficiency, data collection and analysis, team communication and cross-team collaboration processes, and new team initiatives. Collaborate with CD (career director) and CMA (career material advisor) teams to ensure that, as workshop facilitators, they stay up to date on new or archived topics, processes, and best practices. This will require prioritization and coordination of tasks across teams and stakeholders within an allotted timeline. (60%)
Write and deliver high quality, comprehensive career content for workshops, ensuring content is tightly aligned with industry. (20%)
Evaluate current operational performance of the team and assist in planning for improvements by providing recommendations as well as developing and operationalizing process improvement plans. Maintain and manage clear and accurate operations documents/procedures for reference purposes. (10%)
Actively involved in scaling career workshops across international markets as career support scales across all business lines. This includes tracking progress of multiple initiatives, participating in communication with various stakeholders, and pro-actively identifying scalable processes. (5%)
Maintain team platforms such as Splash, Guru, and Gitbook. Complete data analysis and other special projects as assigned. (5%)
Things That Should Be In Your Background:
3-5 years of work experience
Solid project management skills
Demonstrates comprehensive understanding of the student journey within career services
Analytical thinker with great attention to detail
Thrives in a fast-paced environment with many and competing priorities
A comprehensive understanding of Salesforce required
Proficiency in Excel required
Demonstrated ability to identify opportunities for improvement and make independent, constructive recommendations for change
Excellent communication and interpersonal skills including advanced skills in fostering and maintaining equitable and inclusive spaces with a diverse group of people
About 2U Inc. (NASDAQ: TWOU)
2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.
2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.
Benefits & Culture
Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.
2U offers a comprehensive benefits package:
Medical, dental, and vision coverage
Life insurance, disability and 401(k)
Unlimited snacks and drinks
Generous paid leave policies including unlimited PTO
Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break from Christmas through New Years!
To learn more, visit 2U.com. #NoBackRow
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.

Company info

Sign Up Now - WashingtondcCrossing.com