Associate Manager Business Operations

Profile

**MEMBERS ONLY**SIGN UP NOW***. Health
We believe that our company’s success depends on the passion and creativity of our amazing employees. To create environments in which our people can fully thrive, we turn to our guiding behaviors: Be human. Make it real. Think about tomorrow. These set the tone for **MEMBERS ONLY**SIGN UP NOW***., along with our Rallying Cry: Let’s talk about what’s possible. Our supportive leaders collaborate with their teams through ongoing feedback and two-way dialogue to maintain a culture continual learning. All these factors combine to create an unbeatable experience for both customers and employees. If you like to have fun while you work, build confidence and grow your career, you’ll fit right in.

**MEMBERS ONLY**SIGN UP NOW***.’s purpose is to enrich lives through technology, and there’s perhaps no better example of how that comes to life than by addressing our customers’ everyday needs around health and wellness. That’s why **MEMBERS ONLY**SIGN UP NOW***. Health exists. At **MEMBERS ONLY**SIGN UP NOW***. Health, we do meaningful work every day by helping seniors live safely and independently while providing their caregivers peace of mind. We bring together services, solutions, and technology to help seniors age the way they want to — at home, with a strong sense of purpose and connection to loved ones.

Today, over a million seniors are using **MEMBERS ONLY**SIGN UP NOW***. Health technology. When you join **MEMBERS ONLY**SIGN UP NOW***. Health, you will have an opportunity to do something meaningful. Learn more about the Health business.

The Associate Manager, Business Operations
is responsible for working cross functionally to develop and implement new businesses that deliver the customer experience and the financial goals in the channel that works best for our customers. They will also support D&T efforts to design, implement and enhance existing tools and processes.

The Associate Manager, Business Operations will be responsible for facilitating internal and external partnerships, evaluating opportunities, managing cross functional partnerships, and recommendations to execute on business opportunities to minimize risk and optimize growth.

What will you do?
Develop new Operational Designs in support of Offering Managers
Partnering with Operations/Business teams and cross-functional teams on initial product and Service’s needs. Creating new approaches for what is possible and working with partners to advance the new opportunities. For Health, work will focus on:
Operational support of products & service offerings, Managing Supply Chain within the HIPAA Supply Chain processes, developing a HIPAA Medical Operating Model, assuring Compliance adherence, Security and Privacy expectations and partner in the development of the Geek Squad Agents working in Health.
Determine the detailed customer experience or process design, tracking and monitoring bugs or issues, researching markets and collecting inputs from teams for markets.
Manage operational relationships and adjust operational product offerings based on learnings and results.
Lead discussion on key learnings from reviewing the employee, customer and trial performance data.
Continue to refine and adjust product and managed services offerings based on data and learnings from partnership.
Support Digital and Technology on efforts to implement or enhance support systems such as CRM, Claims processing/billing, call center technology or other infrastructure or data initiatives.
Manage and execute on providing the best multichannel customer experience for the new business initiative to ensure strong customer adoption.
Responsible for pre-sale and post-sale operational design, execution and support including: 1) business operations process development
2) documentation and execution
3) create and manage growth initiative tools and team communications
4) operational reporting and analysis for growth initiative success.
Manage ongoing effective partnerships
Develop, manage and facilitate the growth of new business partners to acquire new customers through alternative channels.
Leverage internal processes and rhythms to maximize partnerships and results.
Basic Requirements:
3 or more years in operations, project management, managed services or new business development experience
1 or more years in managing cross functional teams
Preferred Qualifications:
Bachelor’s Degree or Equivalent
2 or more years of healthcare experience
Ability to operate effectively in high pressure situations and make accurate decisions quickly
Experience evaluating complex situations using multiple sources of information and systematically determining the size and risks associated with an opportunity
Curious and friendly outlook and work ethic

Company info

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