Communications Center Coordinator- PRN

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Communications Center Coordinator- PRN','23000158','!*!The Communications Center Coordinator leads the daily operations of the Communications Center and its front-line staff. The Coordinator's primary roles are:

1) Ensures continuous high-level customer service for all clients, internal and external, through behavior modeling, reviewing staff performance, leading policy and procedure development and revisions, providing specific constructive feedback, and identifying specific training needs.
2) Leads professional development of all Transfer Coordination Specialists (TCS) which includes 1:1 coaching, facilitating debriefings, and directing conflict resolution efforts.
3) Serves as functional department leader with responsibilities including recruitment, scheduling, coordinating new hire orientation, and providing annual performance review input.
4) Oversees routine department communication including preparing and facilitating department meetings and trainings, and creating electronic communication.
5) Completes data collection and reporting for department-level and staff-level key performance indicators.
6) Other functions as directed by the Manager as necessary

The Coordinator will perform frontline staff duties periodically to remain competent in these skills and to assist colleagues when the department is short-staffed. The Coordinator will attend and represent the Communications Center in all weekly and monthly management meetings. Under the direction of the Business & Operations Manager for the Department of Transport Medicine, the Coordinator is responsible for daily oversight of the TCS staff and assumes a leadership role in the development of policies, performance improvement, customer service, and quality assurance. The Coordinator promotes high-quality service to all customers while serving as an operational and personnel resource.

PRN- As Needed
','!*!Minimum EducationHigh School Diploma or GED (Required) AndAssociate's Degree Equivalent post-secondary coursework or 3 years relevant work experience at the supervisory level may be considered in lieu of the degree. A combination of post-secondary coursework and relevant work experience may also be considered. (Required) OrBachelor's Degree (Preferred)Minimum Work Experience3 years Progressive experience in a customer service-focused organization (Required) And1 year Supervisory/management experience with direct or indirect oversight of front-line staff (Required) And1 year Experience in a call center or hospital transfer center environment (Preferred) And1 year Supervisory/management experience in a union environment is beneficial (Preferred)Required Skills/KnowledgeDemonstrated strong verbal and written communication skillsEmployment is contingent on successful orientation to the Transfer Coordination Specialist roleRequired Licenses and Certifications EMT-Basic (any U.S. jurisdiction) Upon Hire (Required) AndBasic Life Support for Healthcare Provider (BLS) Upon Hire (Required) AndNationally Registered Emergency Medical Technician (NREMT) 180 Days (Required)Functional AccountabilitiesStaff ManagementParticipate in hiring activities including executing recruitment strategies, coordinating and conducting candidate interviews, and making recommendations for hire. Provide constructive, sensitive and timely feedback to staff concerning their performance in verbal and written form. Manage conflict and assist others to understand their behavior and their effect on the work environment. Facilitate learning opportunities for all staff. This includes identifying new learning opportunities, serving as an instructor in department training sessions, and coordinating quarterly training in conjunction with the department educator. Lead onboarding activities for new staff including scheduling, coordination of orientation shifts, reviewing routine progress report and responding accordingly, and working with department educators on specific items and/or orientation model revisions. Communications & CoordinationDemonstrate advanced communication skills while interacting with a multidisciplinary healthcare team. Communicate and escalate issues as appropriate to department leadership team. Demonstrate initiatives and leadership through involvement in projects and committees. Develop, organize, and deliver routine communication to front line staff. This includes preparing and facilitating department meetings and trainings, and creating electronic communication. Operations ManagementResponsible for assessment and supervision of activities and work flow.Coordinate with department scheduler to plan for Communications Center staffing including monitoring and adjusting staffing based on unit needs. This may include the incumbent working intermittent off-shifts (including days, nights, weekends, or holidays) to fill critical front line staffing needs.Monitor Kronos (timekeeping) reconciliation and ensure schedule and timecard accuracy.Assume coverage of unit in absence of Business & Operations Manager and make decisions within authorized scope.Consistently evaluate practices, incorporating patient and customer satisfaction data to improve processes.Ensure regulatory requirements are met and unit is in a constant state of readiness.Uphold overall safety standards on the unit.Organizational AccountabilitiesOrganizational Accountabilities (Staff)Organizational Commitment/Identification Teamwork/Communication Performance Improvement/Problem-solving Cost Management/Financial Responsibility Safety ','District of Columbia-WASHINGTON','','111 Michigan Avenue','','Washington','20010','Allied Health','COE Hospital-Based Specliaties','O - PRN','R (Regular)','O - PRN','Variable','Variable','variable','variable','May 2, 2023','Communications Center Coordinator- PRN

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