Software Development Engineer III - Remote USA

Profile

LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including Citi, HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.
We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.
You will thrive here if:
You can operate in a fast paced, dynamic environment
You can build partnerships that move our business forward
You build code that is simple, understandable, and clean
You see feedback or failure as motivation to learn and to grow
You believe data-driven decision making is the norm
You relate to our core principles (
link
) and want to work with Conversational AI experts
LivePerson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!
LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.
Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and its consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact center’s become a unified experience.
The successful candidate has an opportunity to join a brand new team within a fast-paced and successful organization.
In this role you will:
Own the design and implementation of significant portions of the product development, and serve as a leader and mentor for other engineers in their areas of work.
Help set the features, architecture, and best practices of the team, and have significant influence on our overall strategy. A commitment to teamwork, hustle, and strong communication skills (to both business and technical partners) are absolute requirements.
Create a reliable, scalable, and high performance service requiring exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience building large-scale distributed systems.
Be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building good software as well as making software achieve its operational goals.
Drive the execution and delivery of features by collaborating with architects, product owners, engineers, user experience designers and data scientists
Build, scale and maintain critical features of the Enterprise platform that are used by millions of users and hundreds of thousands of customer service agents.
Understand the customer/business requirements and translate them to elegant/flexible/easy-to-use platform capabilities. Actively work with Customer Support and Solution teams to handle customer inquiries and minimize escalations
Collaborate with multiple external integration partners and come up with integration solutions that will enrich our Conversational Cloud platform and drive 100x growth
Participate in the long term product roadmap discussion, represent the product/platform in the architecture review boards, and advice product management team on the technical aspects of product strategy
Adopt, embrace, and promote agile and test-driven software development practices
Develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation goals
Lead and mentor junior members of the team; Engage and motivate the team around a unified architecture vision
Be a multiplier; Have a passion for working together as a team and ensuring team members’ succeed
An excellent communicator who is comfortable with leading a white-board design discussion, meeting with customers under pressure, articulating the technical value proposition to non-technical audience, and presenting to senior management
You should be an expert in:
Understanding of software design patternsLeading the delivery of large-scale, high-quality systems.
Strong Java/Node.js coding skills
Delivering high quality technology products/services in a hyper-growth environment where priorities shift fast.
Experience using the following software/tools:
Frameworks/Runtime - Backend: Java/SpringBoot
Code repository and deployment pipelines - Git and Docker, Kubernetes, Puppet
A variety of databases, including Couchbase and Kafka.
Experience with cloud cloud-based services: API Gateway, Lambda, Load Balancer, etc. Google Cloud Platform is a plus.
Working with RESTful/Webhook APIs
and ability to work with micro-service architectures.
Building testable, scalable back-end APIs
Experience in development with web frameworks for interactive and reactive UI
Familiarity with scaling and performance optimization
Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
Demonstrated ability to work closely with teammates in a highly collaborative environment and simultaneously be a self-starter with strong individual contributions.
Experience working within agile methodologies
Excellent communications skills (interpersonal, written and verbal)
What you need for success:
Bachelor's degree in Computer Science or related field
8 years experience building successful production software systems
Design and architecture experience, as well as sound knowledge with object oriented design patterns
Experience working on large scale deployments and performance tuning.
Experience developing cloud software services and an understanding of design for scalability, performance and reliability
Why you’ll love working here:
LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.
At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements

Company info

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