Cybersecurity Incident Response Program Manager

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ADP is hiring a CIRC (Critical Incident Response Center) Program Manager , who will be responsible for creating unique, adaptive, and integrated solutions to improve day-to-day security operations of the global CIRC, as well as leading efforts on special initiatives for Global Cybersecurity Services within the Global Security Organization (GSO) . The individual contributor role entails providing leadership, guidance, and support to a matrix of cyber security program areas, services, professionals, and infrastructure platforms to support a multi-mission (enterprise cyber security, data protection, fraud protection, insider risk response, and business security support) program.

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Analytical mastermind. Examines data and spots trends that others wouldn’t.
Insightful visionary. Transforms insights into ideas and ideas into plans.
Trailblazer. Passionate about change, finds roads around obstacles, and shapes the future.
Not afraid to get your hands dirty. Leads the charge in getting things accomplished by understanding the challenges as well as current and future capabilities.


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Learn more about ADP at tech.adp.com/careers

A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ , multicultural talent, and more. Learn more about ADP's commitment on our YouTube channel: http://adp.careers/DEI_Videos

We believe people make great companies, not the other way around. Our people make all the difference in delivering innovative HR technologies and solutions that help employees all over the world do their jobs better. The result? We’re building the next generation of ADP technologies. And you can help protect them and our over 1 Million clients

We are seeking an innovative, technical, and highly motivated individual to serve as the CIRC Program Manager to support our multi-region CIRC organization protecting ADP’s infrastructure and clients. This role reports directly to the Senior Director of CIRC and collaborates with other members of the GSO and IT teams to develop and tune metrics, facilitate the identification of upstream defenses, help design solutions, test, train, and drive efficiencies in incident response.

Additionally, the role includes proving out theories and identifying root causes, developing ideas to address gaps, leading new initiatives, delivering technical presentations, and influencing support from stakeholders and matrix resources to prioritize cybersecurity response and risk reduction. This individual will additionally provide incident coordination, summary and timeline documentation, and after-action reports for large and significant incidents.

Responsibilities-


Define working requirements, processes, implementation, and execution of security solutionsacross various security driven defensive objectives for the various missions CIRC supports.
Own, create and manage various metrics, reports and dashboards related to CIRC operations in various platforms with the goal of identifying operational improvement while reducing false positive alerting.
Leverage database and graphical analysis tools to analyze cases, logs, and supporting data to identify trends, root cause, and track outcomes of alert tuning and process improvements.
Oversee strategic, tactical, and operational planning activities, including plans related to resolving identified operational gaps, to improve ADP’s security posture on behalf of the CIRC.
In some situations, or in support of CIRC Leadership, represent CIRC operational interests with key stakeholders and senior leadership to define prioritization of work objectives aligned to resource availability across groups business units and team including those outside of GSO.
Co-Lead or lead all planning, standup, and other meetings between stakeholders and implementation personnel on behalf or CIRC projects and or initiatives.
Manage the relationship between technical process members and all stakeholders.
Work closely with key leadership to understand their security and defensive objectives, outcomes, and prioritization.
Maintain a high state of situational awareness regarding threats to the various missions the CIRC supports and how those threats could affect CIRC operational preparedness.
Leverage and expand the capabilities of existing processes, tools, and technologies related to CIRC operations and incident response.
Regularly present to leadership the overall program status, including progress, findings, ongoing issues, and go-forward strategy through written and oral reports.
Drive the development, implementation, and monitoring of corrective actions identified by key metric analysis and risk quantification.
Produce and maintain operational documentation supporting various missions. This includes process documents, workflows and diagrams, and project related information and communications.
Be willing to present to various teams on updates related to the role and scope of work performed


Skills-


Understand concepts and best practices related to security alert development lifecycle, security orchestration and automated response, investigations, and incident response.
Strong understanding of the security threat landscape, to include cyber and fraud related threats.
Strong understanding of the continuous interdependencies between threats and vulnerabilities and how they impact security operations.
Comfortable with grouping disparate data sets and performing data analytics in order to make strategic and tactical decisions impacting ADP globally.
Technical hands on skills working with databases and related query languages such as SQL and KQL, as well as graphical dashboard platforms such as Grafana or PowerBI for presenting data.
Strong program and project management skills, specifically worked in a matrixed environment.
Organizational and self-directing, ability to initiate, coordinate, and prioritize responsibilities and follow through on tasks to completion.
Must be highly motivated, organized, and willing to work & learn in a team / matrixed environment.
Must have strong communication, presentation, and documentation skills.
Ability to work well under pressure during major incidents.


To Succeed in this Role-


Prefer a bachelor's degree in Information/Security Systems or other related degree or an equivalent in education and experience.
Professional leadership experience, preferably in a large organization and with teams in a highly visible, high impact role.
Prefer one (or more) industry certifications in Information Security and Risk Management such as CISSP, GSEC, CISA, ISO lead auditor, etc.
7-10 years' experience in some or all of the following security spaces: incident response, threat intelligence, threat hunting, and content development.


YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:


Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution.
Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.


What are you waiting for? Apply today!

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Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

If you are a full-time salaried or hourly worker, we offer the following benefits:

Medical, Dental, Vision, Life Insurance, matched 401(k), Student Loan Repayment Program, Wellness Program, Short- and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

Salary range for this role is $80,200 - $184,800 / Year.

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click **** to learn more about ADP’s culture and our full set of values.

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