Level II Technical Support Analyst

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Detroit Office
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Miller Canfield ,
Michigan's most established and entrepreneurial law firm, is seeking a Level II Technical Support Analyst to join its Information Technology team in our downtown Detroit headquarters.
Job responsibilities include:
Second level Support for 600 end users on enterprise applications
Provide technical assistance and support for incoming inquiries and issues related to computer systems, software, and hardware
Performs PC and Mobile Software Installations
Perform software testing and test environment setup
Research, test and implement software upgrades
Develop and document policies and procedures
Contribute to and maintain department Knowledge Base
Communicate with application vendors to resolve technical issues
Develop and implement solutions for improving new and existing systems
Enter all work orders into ticketing system. Update and close tickets in a timely manner
Qualified applicants will possess:
A minimum of an Associates’ Degree in Business or computer related field
A minimum of three years’ experience in a related IT position, preferably in a law firm setting
Thorough knowledge of current desktop software applications required (i.e., Windows 10, Office 365, iManage Work 10, CD Time)
Ability to demonstrate familiarity with LAN/WAN and computer networks
Strong organizational, scheduling and communication skills
Microsoft SCCM experience a plus
Miller Canfield offers an excellent benefits package, including medical, dental, disability and life insurance; a 401(k) program; and a health and wellness commitment. To learn more about the firm, please visit our website at ****Interested applicants should send their cover letter and resume to ****.
Miller Canfield is an Equal Opportunity Employer

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