Regional IT Support Analyst Full-Time - Behavioral Health Corporate Office 901

Profile

u003cpu003eFounded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 155 programs and over 4,300 employees across the country. And weu0027re growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.u003cstrongu003eu0026nbsp;u003c/strongu003eu003c/pu003enu003cpu003eOur Corporate Headquarters has over 250 employees in following departments:u0026nbsp; Executive, Development, Finance, Information Systems, Human Resources, Operations, and Marketing u0026amp; Operations.u003c/pu003enu003cpu003eu003cstrongu003eEmployment Status:u003c/strongu003eu0026nbsp; Full-Timeu003c/pu003enu003cpu003eu003cstrongu003ePOSITION SUMMARYu003c/strongu003eu003cbr /u003eThe Regional IT Support Analyst will provide hardware, software, project, start-up, and solutioning support to end-users in designated Regional IT Support regions. u003cbr /u003eThe position is responsible for four key functions:u003cbr /u003e(1) Provides regional IT support to address project and operational demandsu003cbr /u003e(2) Provides high-impact IT solutioning to identify and address short-term/high-value program needs u003cbr /u003e(3) Provides on-site IT troubleshooting and break/fix support for select (high priority) program issuesu003cbr /u003e(4) Provides IT support for regional start-up/move activities.u003c/pu003enu003cpu003eu003cstrongu003eESSENTIAL FUNCTIONSu003c/strongu003eu003cbr /u003eu0026bull; Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholdersu003cbr /u003eu0026bull; Promptly addresses all assigned service level work requests within agreed upon timeu003cbr /u003eu0026bull; Proactively monitors the performance and capacity requirements of the systems (as assigned) and makes recommendations to avoid issuesu003cbr /u003eu0026bull; Ensures proposed solutions are developed in accordance with sustainable and existing/ reliable practices and standardsu003cbr /u003eu0026bull; Develops and implements detailed testing plans for work validationu003cbr /u003eu0026bull; Works with vendor and internal support to implement user and functional requirementsu003cbr /u003eu0026bull; Under the direction of his/her supervisor, monitors and targets key performance indicators (KPI) to ensure effective/efficient delivery of IT services and support in the relevant RITS regionu003cbr /u003eu0026bull; Provides leadership and support for regional issues related to hardware, software, telephony, and wireless communication devicesu003cbr /u003eu0026bull; Engages and embeds with applicable IT project roll-out teams, in support of key projects/initiatives; develops subject matter expertise on key IT systems/applications (e.g. Electronic Health Record); Provides regional project support, which may include deployment support, training support, post go-live support and troubleshooting, and regional IT point of escalation u003cbr /u003eu0026bull; Identifies, analyzes, and operationalizes short term high value projects in support of program needs u003cbr /u003eu0026bull; Proposes policies and procedures for relevant areas of responsibility, e.g., policies around tablet use, regional E-Waste processesu003cbr /u003eu0026bull; Provides computer and application usage guidance to end-usersu003cbr /u003eDuties and responsibilities may be added, deleted, and/or changed at the discretion of management.u003c/pu003enu003cpu003eu003cstrongu003ePosition requires driving for company business such as trainings, offsite meetings, etc.u003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eQUALIFICATIONSu003c/strongu003eu003cbr /u003eRequired: u003cbr /u003eu0026bull; Minimum undergraduate degree in Computer Science, Management Information Systems (MIS), or a related technology fieldu003cbr /u003eu0026bull; College, professional, or trade school credential that reflects the appropriate and desired academic background u003cbr /u003eu0026bull; Minimum five (5) yearsu0026rsquo; experience working as an IT Support Analystu003cbr /u003eu0026bull; Ability to troubleshoot multifaceted problemsu003cbr /u003eu0026bull; Ability to provide Project Lead or Project Management support for small or medium sized cross-functional initiativesu003cbr /u003eu0026bull; Ability to maintain a calm demeanor, be well organized, take initiative, and work independentlyu003cbr /u003eu0026bull; Expert knowledge of Windows OS and Microsoft products consistent with years of experience (e.g., Expert = u0026gt;5 years WinOS and Microsoft product experience)u003cbr /u003eu0026bull; Expert troubleshooting of OS, application, and network issuesu003cbr /u003eu0026bull; Ability to regularly and frequently travel within a geographically defined territoryu003cbr /u003eu0026bull; Ability to stay within all local or site specific client standard operating procedures and work policiesu003cbr /u003eu0026bull; Valid driveru0026rsquo;s license, proof of insurance, and motor vehicle record clearanceu003cbr /u003eu0026bull; Must be at least 18 years of ageu003cbr /u003eu0026bull; All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. u003cstrongu003ePosition requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment.u003c/strongu003e Additional regulatory, contractual, or local requirements may applyu003cbr /u003eu003cbr /u003eu003cstrongu003eSKILLSu003c/strongu003eu003cbr /u003eu0026bull; Demonstrated experience with depth and breadth of technology tools and solutions to drive business valueu003cbr /u003eu0026bull; Ability to learn new computer applications and technologies quicklyu003cbr /u003eu0026bull; Interpersonal skills include ability to deal with diverse personalities, clear and concise oral and written communications, and comfort with interacting with all levels of managementu003cbr /u003eu003cbr /u003eu003cstrongu003ePHYSICAL DEMANDSu003c/strongu003eu003cbr /u003eThe physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.u003cbr /u003eu003cbr /u003eThe employee is occasionally required to sit, stand, reach, walk, twist, bend, squat, kneel and lift and carry items weighing 10 pounds or less as well as to frequently do simple grasping. The position requires manual deviation, repetition and dexterity and to occasionally drive. u003cbr /u003eu003cbr /u003eu003cstrongu003eEOE AA M/F/V/Disabilityu003c/strongu003eu003c/pu003e,EqualOpportunityEmployerDescription:Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities,PayTransparencyPolicyStatement:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c),MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:true,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[{Required:true,Related:false,DegreeId:d5043012-4bbf-4dc6-89f5-f3a0d5da42d6,DegreeName:Bachelors,MajorId:33d361e6-0806-4255-937f-35b34cdc2384,MajorName:Information Systems},{Required:true,Related:false,DegreeId:d5043012-4bbf-4dc6-89f5-f3a0d5da42d6,DegreeName:Bachelors,MajorId:1723dfd5-e97c-4ac5-9d5b-67b075ce91fd,MajorName:Computer Science}],LicenseAndCertificationCriteria:[{Required:true,LicenseAndCertificationId:6d228149-69ed-4b81-9b6c-3a6cfc8ff4cf,LicenseAndCertificationName:Drivers License}],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:4f54269c-3a81-e250-e075-3a1a05307eef,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2021-05-06T03:25:39.93Z},{JobBoardId:2fcbb6f4-e717-17cb-9327-3dd87a55b08d,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2021-05-06T03:25:39.93Z,InternalPostedDate:null}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null,CompensationAnnualMinimum:null,CompensationAnnualMaximum:null,CompensationHourlyMinimum:null,CompensationHourlyMaximum:null,CompensationCurrency:null});

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