Voice Operations Engineer - Houston TX

Profile

130624BR

Job Title:

Voice Operations Engineer - Houston, TX

No. of Positions:

1

Job Description:

What’s the role?

The purpose of this role is to manage and execute day to day operations for PBX, voice, voice recording services integrated into dealer board/turrets and CISCO IPT phones. Also include support of fixed voice (PBX) phones.

You would be accountable for:

Dealerboard / Turret Phones


Engaging and supporting real time trade staff to meet service and business demands of the dealer board service.
Providing expertise in integration of Hoot-N-Holler, Automatic Ring Down (ARD) and Manual Ring Down (MRD) services working with multiple vendors for transparent service delivery to the dealer boards.
Working with Public Utility Commissions to implement, integrate and support compliance voice services.
Provide Move Add Change Delete (MACD) services and incident resolution for the overall Trading Voice solution with availability for on-call rotations providing 24x7 support.


Voice Recording


Managing call retrieval from tape, SAN or server over a wide array of Nice and legacy recording systems and versions.
Move Add Change Delete (MACD) and break fix service and support of Nice Recording environments with availability for on-call rotations providing 24x7 support.


CISCO Phones


Move Add Change Delete (MACD) of CISCO Phones across North America.


Disaster Recovery


Participate in annual Disaster Recovery and Business Continuity Tests and Live Events for the NA Trading & Supply sites.


Some remote deployments and monthly site checks possible. Individual must be willing to travel offsite for the duration of a Business Continuity event to ensure stable operations for the business.

Auto req ID:

130624BR

Skillpool:

IT Service Management & Delivery

Country of Work Location:

United States

Employment Type:

Full Time

Company Description:

Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals. As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork and professionalism, as well as pride in what we do and how we conduct business. Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Disclaimer:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.

Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.

Work Location:

Houston - One Thousand Main

Requirements:

What we need from you


Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Bachelor's Degree related to Information Technology preferred.
Minimum of five (5) years' experience managing day to day operations for PBX, voice and voice recording services for call recording of dealer board/turrets, CISCO IPT, and fixed voice (PBX) phones.
Ability to work closely with senior personnel in a high pressure environment where time to deliver is critical.
Experience with multiple voice recording environments including nice and Dictaphone legacy environments no longer supported in the market.


City, State (if applicable):

Houston, TX

Company info

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