Director of Product Design amp Research

Profile

About Us: CoverWallet, an Aon company, was founded in 2015 to reinvent the $100 billion small business insurance industry. We have an incredibly talented team of ~500 colleagues in New York, Spain and Singapore working collaboratively to develop a global digital insurance platform powered by data science, user-centric design and modern technologies. As a part of Aon, a leading global professional services firm providing a broad range of risk, retirement and health solutions with 50,000 colleagues in 120 countries, CoverWallet has the mindset and culture of a high-growth startup with the backing and support of a global multinational company.  CoverWallet is the easiest way for businesses to understand, buy, and manage insurance online and has been recognized as a CNBC Upstart 100, won the Best Insurtech Solution from the Benzinga Awards and was named “One of the Most Entrepreneurial Companies in America” by Entrepreneur Magazine. Job Summary: As the Director of Product Design & Research, you’ll be responsible for developing a world-class user experience for our global digital insurance platform, focusing on US applications and programs. You’ll cultivate and build the right user experience and user research processes and team at our rapidly growing company. You’ll provide a strong creative vision and effective processes and strategies for delivering high-quality designs and technically feasible solutions to transform the experience of buying and managing insurance policies across multiple customer segments and archetypes. You’ll work closely with our product management, product design and engineering teams to develop our product and user experience vision and roadmap. You’ll dive deep with business leaders to learn their business, uncover pain points and ultimately deliver a world-class user experience that improves satisfaction and helps us achieve key business metrics. You’ll work in a rapidly scaling, fast-paced environment to lead at both the strategic level and tactical levels. You will infuse the highest standards of user experience into every user touchpoint, at every stage of development. This is a unique opportunity to help develop and lead an outstanding product design and user research team at CoverWallet. The Director of Product Design & Research must be a change agent within the organization, responsible for a design strategy that ensures seamless UX standards and flows across our desktop and mobile web applications. Our ideal candidate will demonstrate a deep passion for solving complex design problems with elegant solutions and a solid track record of conceiving and delivering extraordinary user experiences.All candidates will be asked to submit a design portfolio of work that clearly demonstrates their contributions to putting winning products in the hands of real users. Essential Job Functions: We are looking for a highly motivated individual who can work collaboratively to:  Define the vision and strategy for user experience design for our rapidly growing business, partnering with product management, product design, engineering and other stakeholders to develop and execute on an ambitious user experience vision, strategy and roadmapRevamp design processes to incorporate user experience activities in all phases of the product development cycle: defining conceptual direction and features, developing prototypes, conducting usability testing, developing detailed design specifications, supporting implementation, and driving ongoing improvements for previously launched productsDirect all user research and design research programs for a diverse set of user personas that juggles complex insurance workflows and transactions across different segmentsGrow, manage and mentor a team of designers and user experience researchers, evolving the team from startup exuberance to mature design and development practices    Develop CoverWallet’s design language and pattern library to ensure the highest standards are met across a diverse set of online and offline touchpoints Infuse user experience-oriented thinking into CoverWallet’s culture and establish a global product design strategy in partnership with our Product Design team in Spain, and with Aon’s Design teamDrive collaboration across all departments that contribute to the product value chain to ensure delightful product solutions that will drive high user engagementServe as a user experience evangelist and thought leader for CoverWallet and represent the Design team in discussions with the Executive team Qualifications: 8 years experience in user experience design, user research and leadership, building great teams and scalable processes in a rapidly growing companies Strong technical background, with an understanding of the basics (e.g. HTML, Javascript, AngularJS & CSS)BFA or equivalent in design or HCI plus at least 8 years experience in web or mobile design; an ideal candidate has 2-3 years focused on iterating on a single productStrong track record designing enterprise and consumer SaaS products that functional seamlessly across devices, operating systems and native applications; prior experience designing complex, multi-sided platforms/ecosystems is strongly preferredProven record of creating a strong corporate culture around user experience/design and ensuring consistent application of best practices in interaction design, information architecture, visual design, UX content, user research, design processes, etc.Outstanding collaboration and communication skills, especially the ability to communicate effectively with diverse audiences such as our business leaders and executive teamExperience driving field research and usability testing and translating the output of such research into actionable insights that you will advocate in order to drive product design decisions How we support our colleagues  In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.   Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.  Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.  We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on **** Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.    #USA_IND#LI-HYBRID  2514542,qualifications:UNAVAILABLE,responsibilities:About Us: CoverWallet, an Aon company, was founded in 2015 to reinvent the $100 billion small business insurance industry. We have an incredibly talented team of ~500 colleagues in New York, Spain and Singapore working collaboratively to develop a global digital insurance platform powered by data science, user-centric design and modern technologies. As a part of Aon, a leading global professional services firm providing a broad range of risk, retirement and health solutions with 50,000 colleagues in 120 countries, CoverWallet has the mindset and culture of a high-growth startup with the backing and support of a global multinational company.  CoverWallet is the easiest way for businesses to understand, buy, and manage insurance online and has been recognized as a CNBC Upstart 100, won the Best Insurtech Solution from the Benzinga Awards and was named “One of the Most Entrepreneurial Companies in America” by Entrepreneur Magazine. Job Summary: As the Director of Product Design & Research, you’ll be responsible for developing a world-class user experience for our global digital insurance platform, focusing on US applications and programs. You’ll cultivate and build the right user experience and user research processes and team at our rapidly growing company. You’ll provide a strong creative vision and effective processes and strategies for delivering high-quality designs and technically feasible solutions to transform the experience of buying and managing insurance policies across multiple customer segments and archetypes. You’ll work closely with our product management, product design and engineering teams to develop our product and user experience vision and roadmap. You’ll dive deep with business leaders to learn their business, uncover pain points and ultimately deliver a world-class user experience that improves satisfaction and helps us achieve key business metrics. You’ll work in a rapidly scaling, fast-paced environment to lead at both the strategic level and tactical levels. You will infuse the highest standards of user experience into every user touchpoint, at every stage of development. This is a unique opportunity to help develop and lead an outstanding product design and user research team at CoverWallet. The Director of Product Design & Research must be a change agent within the organization, responsible for a design strategy that ensures seamless UX standards and flows across our desktop and mobile web applications. Our ideal candidate will demonstrate a deep passion for solving complex design problems with elegant solutions and a solid track record of conceiving and delivering extraordinary user experiences.All candidates will be asked to submit a design portfolio of work that clearly demonstrates their contributions to putting winning products in the hands of real users. Essential Job Functions: We are looking for a highly motivated individual who can work collaboratively to:  Define the vision and strategy for user experience design for our rapidly growing business, partnering with product management, product design, engineering and other stakeholders to develop and execute on an ambitious user experience vision, strategy and roadmapRevamp design processes to incorporate user experience activities in all phases of the product development cycle: defining conceptual direction and features, developing prototypes, conducting usability testing, developing detailed design specifications, supporting implementation, and driving ongoing improvements for previously launched productsDirect all user research and design research programs for a diverse set of user personas that juggles complex insurance workflows and transactions across different segmentsGrow, manage and mentor a team of designers and user experience researchers, evolving the team from startup exuberance to mature design and development practices    Develop CoverWallet’s design language and pattern library to ensure the highest standards are met across a diverse set of online and offline touchpoints Infuse user experience-oriented thinking into CoverWallet’s culture and establish a global product design strategy in partnership with our Product Design team in Spain, and with Aon’s Design teamDrive collaboration across all departments that contribute to the product value chain to ensure delightful product solutions that will drive high user engagementServe as a user experience evangelist and thought leader for CoverWallet and represent the Design team in discussions with the Executive team Qualifications: 8 years experience in user experience design, user research and leadership, building great teams and scalable processes in a rapidly growing companies Strong technical background, with an understanding of the basics (e.g. HTML, Javascript, AngularJS & CSS)BFA or equivalent in design or HCI plus at least 8 years experience in web or mobile design; an ideal candidate has 2-3 years focused on iterating on a single productStrong track record designing enterprise and consumer SaaS products that functional seamlessly across devices, operating systems and native applications; prior experience designing complex, multi-sided platforms/ecosystems is strongly preferredProven record of creating a strong corporate culture around user experience/design and ensuring consistent application of best practices in interaction design, information architecture, visual design, UX content, user research, design processes, etc.Outstanding collaboration and communication skills, especially the ability to communicate effectively with diverse audiences such as our business leaders and executive teamExperience driving field research and usability testing and translating the output of such research into actionable insights that you will advocate in order to drive product design decisions How we support our colleagues  In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.   Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.  Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.  We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on **** Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.    #USA_IND#LI-HYBRID ,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2022-08-08T16:10:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2023-08-08T16:11:07.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:****York,addressRegion:New York,streetAddress:1410 Broadwayn8th floor,postalCode:10018,addressCountry:United States}}}

Company info

Sign Up Now - WashingtondcCrossing.com