Physician Relations Manager

Profile

Details


Department: Administration - Business Development

Schedule: Days 8:00am - 5:00pm - occasional weekend events

Hospital: Ascension St. Vincent's Riverside

Location: Jacksonville, FL


College Diploma prefered, experience promoting medical service lines for an established healthcare organization prefered

Benefits

Paid time off (PTO)Various health insurance options & wellness plansRetirement benefits including employer match plansLong-term & short-term disabilityEmployee assistance programs (EAP)Parental leave & adoption assistanceTuition reimbursementWays to give back to your community

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: PRN, Short-Term Option, etc.). Connect with your Talent Advisor today for additional specifics.

Responsibilities

Create programs designed to foster external relationships with the hospital or healthcare facility.


Identify and help to develop and cultivate strategic relationships with community partners and facilities. Collaborate with leaders across the organization to drive new business.

Work with service line and hospital leadership to implement initiatives for pipeline development including gathering and providing information on the organization's services, specialists, primary care physicians and partner facilities.

Initiate and maintain contact with key partners identified through a data-driven targeting process and works to enhance the overall experience within the organization.

Conduct meetings to uncover and identify needs and offer solutions including educational opportunities, practice services and patient-based services to improve utilization and satisfaction.

Develop target growth plans and maintain diligence on tracking, goals and obstacles communicated from partners and facilities to advance organizational growth targets.


Requirements

Education:


High School diploma equivalency with 3 years of cumulative experience OR Associate'sdegree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.

3 years of leadership or management experience preferred.


Additional Preferences

Please note: These are the preferred skils, education and experience.

POSITION OVERVIEW

The primary role of the Physician Relation Manager is to develop and maintain strong relationships with targeted referral sources through consistent, strategic field call strategies and to support programmatic development and growth. The objective of the work is to facilitate program growth for specialty service lines as defined by the strategic plan of Ascension Florida & Gulf Coast. This individual works with service line leadership on overall program development and growth strategies and positively represents Ascension Florida & Gulf Coast, the assigned service line and affiliated physicians, to referral sources with the intent to develop and strengthen hospital system/physician/referral source relationships that contribute to Ascension Florida & Gulf Coast reputation and market position.

JOB DUTIES

Field Activities – accounts for 60% of the position


Initiate and maintain contact – using a mix of communications tools - with key referral sources, usually specialists, that support service line growth and are identified through a data-driven targeting process for earning referrals to Ascension Florida & Gulf Coast, its hospitals and specialty clinics.

Conduct scheduled face-to-face meetings with targeted referral sources to influence service line utilization, uncover needs and/or barriers to access, then deliver relevant and useful information specific to each contact – ultimately building a trusting and reliable relationship with that referring source.

Advance each relationship using customized relationship sales strategies to the point of asking for new or additional referral opportunities.

Arrange and facilitate introductions of new Ascension Florida & Gulf Coast service line specialists and operational leaders to targeted referral prospects to reinforce clinical expertise.

Arrange introductions of Ascension Florida & Gulf Coast clinical services, access points and specialists to new providers moving into the service area.

Facilitate attendance at educational programs and other opportunities/events to connect Ascension Florida & Gulf Coast specialists with the assigned physicians.

Work with the department manager to support the organization’s overall goals through identification of other service needs in the assigned practices, which may include employment interests, clinical integration support or other opportunities for growth.

Document each provider encounter including any open issues, requests or needs and the follow-up plan in the designated visit documentation tool. Work to facilitate barrier-free access to assigned service line

Discuss Continuity of Care opportunities with Ascension Medical Grp. Develop strategies to improve referring trends with providers and office managers.


Sales Planning – accounts for 20% of the position


Develop growth plans for assigned service lines that takes into account market share patterns, patient utilization data, physician practice trends and current practice/physician relationship status.

Incorporate market intelligence pertinent to competitive programs, new opportunities and key relationships.

In collaboration with service line leadership, and/or other appropriate leadership, ensure plan objectives are in line with facility service line growth.

Continuously adapt strategies and plans to ensure optimal outcomes and “win-win” results for physicians and encourage and support internal efforts to create a provider-centric culture.

Work with the Alliance Director, marketing team and internal service line experts to develop targeted messages and marketing tools for the referral audience.

Prepare reports, summarizing field activities, identifying trends, opportunities and barriers to new referrals.

Bring forward new business opportunities revealed through field interactions and facilitate response jointly agreed upon by internal stakeholders.


Internal Interface and Coordination – accounts for 20% of the position


Communicate trends in service and operational barriers expressed by referral sources that affect their ability to access the service line and associated clinical providers.

Advocate for referral sources and facilitate barrier free access.

May work across multiple facilities and with associated operational leaders.

Track, trend and communicate issues as they are reported by referral sources. Champion the internal issue resolution process and communication with referral sources to measure impact of solutions.

Serves as a resource to organizational leaders for market and competitive intelligence and physician desires to support operational and clinical business planning, process improvement and innovative solutions.


Why Join Our Team

Ascension St. Vincent's is expanding in the fastest-growing county in Northeast Florida with the addition of a fourth regional hospital, Ascension St. Vincent’s St. Johns County. Serving Northeast Florida and Southeast Georgia, Ascension St. Vincent's has been providing caregivers in every discipline a rewarding career in healthcare since 1873.

Ascension is a leading non-profit, faith-based national health system made up of over 150,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

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Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

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