Manager IT Infrastructure

Profile

u003cpu003eAdler U is currently recruiting for a Manager, IT Infrastructure.u0026nbsp;Under the general guidance of the AVP, Information Technology, the Manager of IT Infrastructure will be accountable for the transformation and management of Adleru0026rsquo;s infrastructure throughout North America.u0026nbsp; The Manager of IT Infrastructure oversees our partner ecosystem and internal IT infrastructure team to manage on premises network and cloud infrastructure, information security, 24-hours monitoring and support for all critical university applications, infrastructure, and client computing services; while leveraging industry knowledge and best practices to promote the mission and vision of the department of Information Technology and the institution. Supports culture development and management efforts.u003c/pu003enu003cpu003eThe Manager of IT Infrastructure provides thought-leadership and holds responsibility for the continual analysis and evolution of current systems and be expected to provide recommendations based on the review and evaluation of existing and emerging technologies.u0026nbsp; The Manager of IT Infrastructure will collaborate with IT project management, and support teams to deliver projects as part of the technology organizationu0026rsquo;s objectives of sustainable cost efficiency and improvement of IT services in support of Adleru0026rsquo;s overall strategic priorities. The role develops and monitors processes, procedures, workflows, and policies in alignment with established University policies and enterprise best-practices (ITIL).u0026nbsp;u003c/pu003enu003ch4u003eu003cstrongu003eQualificationsu003c/strongu003eu003c/h4u003enu003cpu003eu003cstrongu003eEducation/Experience: u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eA bacheloru0027s degree in Computer Science, Information systems is required or the equivalent combination of education, training and experience from which comparable skills can be acquired.u003c/liu003enu003cliu003eA minimum of five (5) years of work experience managing and supporting enterprise infrastructure and networked systems.u003c/liu003enu003cliu003eA minimum of three (3) years of experience leading as an Infrastructure Manager or similar role.u003c/liu003enu003cliu003eA minimum of three (3) years of experience with cloud-based Infrastructure (Azure and/or AWS).u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eCertifications/Licenses:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eOne of the following certifications (or higher) preferred: MCSE, CCNA, Azure, AWS, ITIL, Six Sigma, PMPu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eKnowledge/Skills/Abilities:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eCommitment to diversity and building an inclusive community.u003c/liu003enu003cliu003eOutstanding deductive and investigative skills to identify and diagnose complex, non-intuitive technical problems required.u003c/liu003enu003cliu003eDemonstrate self-motivation and a strong technical understanding of enterprise hardware, applications, and networked systems.u003c/liu003enu003cliu003eDemonstrate excellent problem-solving, communication and interpersonal skills, along with patience and a positive, customer-friendly attitude.u003c/liu003enu003cliu003eDemonstrated experience with PowerShell or other scripting languages and tools to automate repetitive tasks.u003c/liu003enu003cliu003eDemonstrated experience with cybersecurity risk management best practices (Microsoft Defender ATP, firewalls, 802.1x authentication, certificate management, VPN, SIEM, MFA, Microsoft 365 DLP policies, least privilege, Bitlocker, etc.)u003c/liu003enu003cliu003eHands-on experience managing and demonstrated excellence troubleshooting across several infrastructure disciplines, including (but not limited to) Microsoft 365, Microsoft Intune, ADFS, Azure AD, Active Directory, Exchange, DNS, DHCP, Windows server operating systems, SAN storage, virtualization (VMware), server hardware, networking, VoIP, security technologies, and monitoring solutions.u003c/liu003enu003cliu003eSound understanding of infrastructure-as-code practices using industry standard tools.u003c/liu003enu003cliu003eSound understanding of infrastructure compliance requirements in a clinical, higher education setting such as FERPA and HIPAA.u003c/liu003enu003cliu003eExercises an advanced level of troubleshooting skills in response to complex problems, questions and inquiries that have been escalated by Service Desk and junior staff.u003c/liu003enu003cliu003eAbility to consistently identify opportunities for improvement and make recommendations based on observations.u003c/liu003enu003cliu003eAbility to proactively identify challenges and barriers to stated objective and employ assistance in addressing these.u003c/liu003enu003cliu003eStrong collaboration acumen and abilitiesu003c/liu003enu003cliu003eDemonstration of Emotional Intelligence and professional maturity.u003c/liu003enu003cliu003eStrong communication acumen including written, oral, and listening.u003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003ch4u003eu003cstrongu003ePrincipal Responsibilitiesu003c/strongu003eu003c/h4u003enu003cpu003eu003cstrongu003eEssential Duties u0026amp; Responsibilities:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eOversee the IT infrastructure function, responsible for people management and driving a positive team culture that continually encourages creativity, ownership, and accountability.u003c/liu003enu003cliu003eAccountable for the ongoing management, reliability, availability, and performance of Adleru0026rsquo;s IT infrastructure, ERP and CRM applications and web services including on premises physical and VMWare based virtual servers and cloud services running in Microsoft Azure.u003c/liu003enu003cliu003eManage aggressive systems security operations across technology systems, including malware protection systems, security updates, intrusion detection and prevention, vulnerability testing/mitigation, access control management/auditing, firewall/VPN management, log review, etc.u003c/liu003enu003cliu003eRecruit, develop, lead, and retain a high-performing, effective, and diverse team that practices continuous improvement.u003c/liu003enu003cliu003eLead the design, implementation, proactive management, and troubleshooting of technology infrastructure solutions, including but not limited to cloud infrastructure and platforms, applications, data centers, network, telecom, servers, storage, end user devices, management u0026amp; monitoring solutions.u003c/liu003enu003cliu003eDevelop and maintain policies and procedures for the administration and configuration of infrastructure services.u003c/liu003enu003cliu003eOversee the preparation and maintenance of the organizationu0027s disaster recovery and business continuity plans for information systems to ensure business risks are addressed within appropriate recovery timeframes.u003c/liu003enu003cliu003eRespond to internal and external threats to systems security.u003c/liu003enu003cliu003ePromote and advance the automation of our infrastructure services (e.g. PowerShell, CI/CD, etc.).u003c/liu003enu003cliu003eEstablish partnerships with internal and external stakeholders and vendors to facilitate problem resolution and the identification of opportunities for using technologies to automate and streamline business processes so that they are secure, reliable, efficient, and cost-effective.u003c/liu003enu003cliu003eDevelopment of business cases including financial modelling and strategic planning as needed.u003c/liu003enu003cliu003eOther duties and projects as assigned or needed.u003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eCOVID-19 considerations:u0026nbsp;u003c/strongu003eThe health and safety of our staff/faculty and their families, as well as our stakeholders, potential candidates, and the communities we serve, are of the utmost importance. Due to the COVID-19 pandemic, this role will temporarily be performed remotely. The successful candidate will train and work from home until such time as it is determined that role will return to the campus full-time.u003c/pu003enu003cpu003eu003cstrongu003eAPPLICATION PROCESS:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eApplicants should electronically submit a complete application including: a cover letter addressing qualifications and interests, as well as a resume.u003c/liu003enu003cliu003eReview of applications will begin immediately and continue until the position has been filled.u003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cemu003eu003cstrongu003eEqual Opportunity Employeru003c/strongu003eu003c/emu003eu003c/pu003enu003cpu003eu003cemu003eIt is the policy of Adler University that all persons are entitled to Equal Employment Opportunity (EEO) protection. The University does not discriminate against any individual for employment because of age, religion, race, color, gender, gender identity, sexual orientation, national origin, ancestry, marital status, physical or mental disability, military status (including unfavorable discharge from the military), or any other category protected by federal, state, or local law.u003c/emu003eu003c/pu003enu003cpu003eu003cspanu003eu003cemu003eAs part of the Adleru0027s equal employment opportunity policy, Adler will also take affirmative actionu0026nbsp;to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunitiesu003c/emu003eu003c/spanu003eu003c/pu003e,EqualOpportunityEmployerDescription:null,PayTransparencyPolicyStatement:null,MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:true,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:5b64ce7f-14b5-443e-344c-7e8db470f3bd,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2020-12-23T16:53:08.078Z},{JobBoardId:b809b751-42a6-bffa-f3ce-536e549e35d9,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2020-12-23T16:53:08.078Z,InternalPostedDate:null}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null});

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