Desktop support

Profile

VDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently accepting applications from staffing firms for our Preferred Partner Program, where we align niche staffing firms with specific verticals based on their strengths. To apply, please visit: ;/p>
Desktop support
Keota, IA, 52248
contract
Experience and Qualification:
Good in Data Analysis & Reporting using MS Office and ITSM tools.
Coordinate desktop changes to avoid deployment collisions.
Prepare requests for rollout
Prioritize change requests
Create rollout plans for changes requests
Coordinate implementation process
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop & server).
Have good technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of change management process.
Technical Requirements
Phone support experience necessary.
Technical Service desk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Windows Operating systems
Clients: Windows XP, Windows 10
Servers: Windows 2008/2012/2016
Knowledge of Active Directory
ITSM ticketing tools such as Service now , Remedy, HP Service Center, Peregrine Service Center
Remote desktop connectivity applications like Team Viewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers all models
PDA and blackberry support
Others: Adobe Acrobat and other common desktop applications like WinZip, etc
Soft Skills
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Should have a great customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive HCL's value and its methodology
Other Skills / Experience
Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
Ability to learn new information quickly and the willingness to do so at all times.
Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week.
Customer Focus
Teamwork
Technical Expertise
Interpersonal Effectiveness
Concern for Order and Quality
Years of Experience
Relevant: Service desk/deskside, customer service, and support experience with problem solving involving hardware.
Certification requirements
Preferred MCP/MSCE/MSCA/A or HDI CSS or Cisco certification
ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
Key Skills:
Service desk/deskside, customer service, ITSM ticketing tools
Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee. We want to hire the best talent available and are committed to building great teams and partnerships.
We are Equal Employment Opportunity Employer.
VDart Inc
Alpharetta, GA
Follow us on Twitter for the hottest positions: @VDart_Jobs
Follow us on Twitter: @vdartinc
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