Senior Genesys Voice Engineer - Remote

Profile

Description

Do you thrive on working on the cutting edge? Excited about working with innovators in the early stages of ideas, products, or platforms? Do you want to be part of a team in transforming an industry? Crave new challenges and solving complex customer challenges using the latest in contact center technologies? As a Genesys Voice Engineer at Humana, you will use the latest technologies to create amazing, customer-focused experiences. Come help us re-imagine our contact center solutions to provide world-class, best of breed solutions!

The Senior Genesys Voice Engineer is responsible for designing, implementing & supporting all or part of the organization's complex telecommunications infrastructure in line with pre-identified business needs and requirements. The Senior Cloud Solutions Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The Senior Cloud Solutions Engineer Implements organization's cloud strategy from a technical perspective, including design, planning, integration, maintenance and support of cloud architecture. May work with stakeholders across organization to evaluate cloud systems and identify appropriate solutions. Collaborates with product managers and engineers to develop specifications for new cloud based products/services, applications and solutions. Drives the roll-out of cloud management platforms, evaluates its performance and implements enhancements. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, andwork is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Required Qualifications


Bachelor's degree in computer science or related field OR equivalent experience in lieu of degree
5 or more years of telecommunications/voice experience in a contact center
1 or more years implementing and supporting 'Genesys Cloud' voice services - Call Routing and ACD or Predictive Dialer
Experience implementing and supporting complex call flows within 'Genesys Cloud'
Experience in leading technical efforts in support of resolving complex voice quality and call routing issues in an enterprise SIP environment
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Demonstrated 'Genesys Cloud' Call Routing
Demonstrated 'Genesys Cloud' Platform Experience
Demonstrated Enterprise Predictive Dialer experience
Demonstrated Enterprise Call Recording experience
Demonstrated Enterprise ACD experience


Additional Information

LI#Remote

This opportunity would offer Remote - work from home.

Scheduled Weekly Hours

40

Company info

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