Assistant Manager Resolution Remote

Profile

Geek Squad
The Assistant Manager ensures that **MEMBERS ONLY**SIGN UP NOW***. delivers a world-class customer experience as the leading destination for technology products and services. This position provides leadership for the operation of the Large Product Fulfillment Resolution team. This involves making key process and policy decisions as well as implementing and enforcing operational processes. They are also responsible for consistently delivering a quality customer experience and an engaging employee culture. This role supervises the daily activities of up to 25 employees.

At **MEMBERS ONLY**SIGN UP NOW***., we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities
Drives a positive customer experience by building relationships and providing solutions to their needs.
Develops team members while creating a culture that fuels continuous employee engagement and career development.
Leads efforts for talent selection, development planning, employee engagement, and performance management.
Executes business processes and creates solutions for complex and varied issues. Works independently and exercises latitude in determining objectives and approaches.
Organizes and manages tools, resources, and information in support of the team's day-to-day activities.
Work cross-functionally to define future process, system enhancements, and efficiency opportunities by providing business insights and recommendations.
Recommends solutions to better meet business needs and implements as approved.
Analyses data and provides insights and recommendations.
Uses organizational knowledge and a network of contacts to access information, resolve issues, and improve their functional area.
May be required to travel to perform job duties.
Creates team schedules to ensure hours of operation are staffed appropriately.
Basic Qualifications
3 years of experience supervising or managing large teams
Ability to effectively coach and develop people
Creative problem solving and strategic thinking skills
Ability to drive performance and improve business results
Expert knowledge of Lucent/Avaya phone technology or Call Management System (CMS)
Expert knowledge of customer relationship management (CRM) tools and/or workforce management (WFM) tools.
Expert knowledge of industry specific tools including Order Management Application (OMA), Field Management System (FMS), Breeze, and other vendor tools such as Doli

Company info

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