Inbound Contacts Representative 1- Work At Home- AZ TX OH and FL

Profile

Description

The Inbound Contacts Representative 1 is an advocate for the company and member who addresses incoming telephone, digital, or written inquiries. The Advocate performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

We are looking for an Inbound Contacts Representative 1 Advocate to represent the company by addressing the following items below, but not limited to:


Incoming telephone, digital, or written inquiries
Addressing customer needs which may include complex benefit questions, resolving issues, and educating members.
Recording details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
Advancing unresolved and pending customer grievances.
Decisions include defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.


Required Qualifications


High School Diploma or equivalent
1 years of customer service experience
Phenomenal customer service orientation
Strong attention to detail
Ability to navigate computer programs and tools.
Capacity to handle multiple or challenging priorities, including use of multiple computer applications at a time.
Effective verbal and listening communication skills
Must be available to work any shift between the hours of 7:45 AM - 11:00 PM EST, Monday - Friday, and 7:45 AM - 6:30 PM EST, Saturday
Advocate provided internet requirement - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended to support Humana applications, per associate.


Preferred Qualifications


Previous inbound ****.

Training consists of:


4 weeks virtual classroom
4 weeks on the job training virtually


As part of our hiring process for this opportunity, we will be using an interactive experience called the Virtual Job Experience (VJE).


This will allow you to experience some of the activities our customer service representatives perform in their position and allow us to learn more about you.
Eligibility for this role requires completion of the VJE prior to interviewing for this position.
If selected to move forward in the interview process, you will be prompted to complete the VJE which will be sent to you via email after you apply; you should anticipate 45 to 60 minutes to complete.
You will need a computer or laptop with web access and speakers or headphones.


At Humana, we know your well-being is important to you, and it's important to us too. We are committed in making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share a real passion for helping people, we likely have the right place for you at Humana.

We are committed in providing a safe and healthy work environment and to promoting the health and well-being of its associates. If you have any questions, please consult with your recruiter.

Scheduled Weekly Hours

40

Company info

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