Director User Access Services

Profile

Director, User Access Services','Full-time','IT','Days','Days','80','80','None','None','COLORADO-ENGLEWOOD-DENVER MERIDIAN NORTH','','!*!Summary

The User Access Services Director is responsible for providing leadership and oversight for user access platforms, such as Active Directory, OKTA, Forefront Identity Manager, Microsoft Identity Manager, Radiant Logic. Imprivata Tap and Go, and Sentillion.
Responsible for the quality, efficiency, and continuous improvement of the services delivered to CHI through the above platforms by the managed service providers.
Operating and Capital budget responsibility for all User Access Services, as well as prioritization and recommendations of capital investments.
 
Responsibilities

Deliver high quality, flexible, easy to use access to CHI applications and infrastructure, leveraging support from managed service providers.
Provide direction to the User Access Services Team to establish direction, prioritize activities, and ensure the managed service partners have the necessary process, tools, and support to be successful.
Work closely with the managed service partners, CHI Security, CHI Enterprise Architecture, CHI Applications, CHI Service Management, CHI Vendor Management, and other Technology Services teams to ensure the provided platforms and equipment, professional services, and managed services adhere to CHI standards and policies.
Interact continuously with market leadership to ensure their needs and requirements are met, as well as providing them with the current state of User Access Services and impacts to their market user base.
Work closely with User Access platform vendors and managed service providers to enhance functionality and maintain high quality service levels.
Review weekly and monthly service metrics reports from managed service providers, and work with the providers to identify/perform ways to remediate service issues.
Maintain professional knowledge of current trends and developments in User Access technologies and products and apply such knowledge to transformation of the CHI User Access environment to better meet the needs of the markets and to continuously improve the quality and cost of services delivered.
Develop, monitor, and ensure compliance with the User Access Services operating and capital budgets.
','!*!Education

Required Bachelor’s Degree in related discipline; Master’s Degree strongly preferred
 
Experience

10 years of diverse IT experience with 5 years managing User Access platforms.
Extensive experience with Active Directory and associated User Access platforms, management of managed service providers, and service delivery in high pressure, service critical environments
Excellent communication skills, analytical ability, strong judgment, cost management, and the ability to work effectively with clients, senior management, staff, and vendors.
','We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.','2017-R0140616','Catholic Health Initiatives - National Office','Director, User Access Services

Company info

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