Complaint Resolution Officer

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Complaint Resolution Officer
The candidate assumes responsibility for doing the intake and responding to complaints of harassment and discrimination (including Title IX/sexual harassment related claims) and serving as subject matter expert on sexual harassment and EEO laws. Coordinating the daily responsibilities associated with conducting investigations and, when necessary, complaints of discrimination based on a protected class such as race, religion, national origin, disability, age and/or sex. Conduct a thorough and prompt investigation which includes: developing an investigative plan for complaints and incident reports; contacting all involved parties and providing them with information about the investigatory process, ensuring a well-documented process; analyzing information and working with the appropriate university offices during the course of investigations; and maintaining accurate and thorough investigatory files and reports. Function as a member of the Compliance Office team and will assist, as needed, with campus training, reporting, campus programming, and outreach. Must have Bachelor's degree in related area and / or equivalent experience / training. Juris Doctor degree is preferred. Broad and thorough knowledge of University ethics and compliance policies, procedures and programs is desired. Should have 5+ years of experience as an investigator or utilizing methodologies for conducting investigations. Must have demonstrated knowledge and ability to interpret federal and state equal opportunity and non-discrimination laws and regulations, including Title IX, Title VII, Title VI, the Americans with Disabilities Act and Section 504 of the Rehabilitation Act, and other applicable laws and regulations. Should have advanced knowledge of the ethics and compliance profession, theories and systems of internal control, and professional compliance and investigations standards. Must have demonstrated experience in successful assessment, investigation, and resolution of concerns and complaints including, strong skills in and working knowledge of conflict resolution, problem solving techniques, complaint screening, and witness interviewing, providing consultation and advice, and conducting investigations. Must have excellent writing and research skills and the ability to generate concise, logical, and grammatically correct analytical reports that convey complex and sensitive issues.

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