Manager Parking Services

Profile

Full time/Part time:
Full-time
Location:
South Orange
Categories:
Administrator
The primary purpose of the Parking Services Manager, reporting to the Associate Vice President, is to oversee all aspects of parking and transportation on the **MEMBERS ONLY**SIGN UP NOW***. campus. The Parking Services Manager works with all members of the university community as well as guests and visitors to campus. Services are provided to the main campus in South Orange as well as the Law School in Newark and the Interprofessional Health Sciences campus in Nutley. Information regarding permits, various transportation systems and guest parking are made available to all members of the campus community as well as visitors and guests. Interactions between various schools and colleges along with departments, including but not limited to the Athletics, Housing and Residence Life, Public Relations and Marketing, the Career Center, Disability Support Services, Priest Community, Seminaries, Bursar, General Accounting, Procurement and Dean of Students as well as various campus vendors, occurs on a daily basis. Rules and regulations, in addition to procedures, are regularly evaluated.
Duties and Responsibilities:
Financial reconciliations - Daily register, deposits, Payroll deductions, departmental transfers, student and vendor payment plans, various campus offices
Department billing for outstanding citations
Complete billing procedures
Report outstanding citations for students to the Bursar
SHUFLY (Shuttle) and SafeRide
- Schedule preparation and analysis
- Comparison and analysis of ridership
- Marketing of shuttle operation
- Follow-up surveys and analysis including detailed spreadsheets and reports
-Resolve customer service/equipment issues
- Act as a liaison between SHUFLY vendor, Campus ID and Public Safety
- Respond to any Public Safety concerns with SHUFLY service
Daily Office Operation
- Direct and train all professional and student staff
- Monitor permit inventory and sales
- Develop and maintain all department SOP's and policies
- Regularly ride SHUFLY to assess service
Customer Service
- Day to day interaction with students, staff and guests regarding parking permits
- Process Boot and Tow releases
- Maintain reserved parking information
- Address student groups about parking policies and shuttle operations
- Work with colleagues at the IHS campus to address the needs of our students on the Nutley campus.
- Manage ZipCar program
Marketing, Social Media and On-line Presence
- Serve as Communication Liaison to the Division of Student Services for both the Parking Services and Campus ID offices
- Maintain the social media presence (Facebook, Twitter, etc.) for Parking Services and SHUFLY
- Send parking and transportation alerts to the community
- Be present at Open Houses and recruitment events
Appeals Board
- Maintain active role on Appeals Board
Required Qualifications
Bachelor's Degree; 3-5 years work related experience in business, customer service, IT support, with excellent analytical skills. Experience in scheduling and analyzing financial data.
Desired Qualifications:
Knowledge of Banner, Windows, Excel and Power Point, Nupark/T2 license plate recognition (LPR) helpful
Salary Grade:
AD180 - Administrative
Exempt/Nonexempt:
Exempt
Physical Demands:
General Office Environment
Special Instructions to Applicants:
Must be available for Open Houses, Involvement Fairs, Pirate Previews, all events requiring Parking Services representation
**MEMBERS ONLY**SIGN UP NOW***. is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action.
Advertised:
16 Sep 2022
Eastern Daylight Time
Applications close:

Company info

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