Application Support Analyst

Profile

Application Support Analyst
The candidate will administer, configure, and maintain applications and systems software. Perform tasks such as providing time estimates, planning work, reporting progress, and integrating feedback. Collaborate with team members to support and manage, enterprise applications and back-end systems. Troubleshoot, maintain, and enhance existing applications. Provide 2nd and 3rd level support for issues with business applications that are escalated from the Help Desk or others. Regularly upgrade and/or patch applications and work with vendors to ensure the latest compatible and secure versions are in production. Collaborate with the Security Administrator to identify and remediate any security vulnerabilities with our business applications. Assist with vendor relationship management and ask as the Point of Contact to vendors for issue management. Provide daily status and work estimates via work incident tracking and verbal reports. Prepare appropriate system and user documentation as required. Perform other related projects and assignments as required. Promote effective work practices and work as a team member. Should have 3-5 years’ experience in an Application support, Technology support or in a Service Delivery role particularly in the legal sector is preferred. Must have strong troubleshooting skills, technical skills leveraging SQL, PowerShell. Must have general knowledge of legal specific applications.

Company info

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