Technical Support Engineer - Etch IPRO

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:text,ActualValueFromSolar:null},{QuestionName:Job Description,AnswerValue:u003ca name=_GoBack tabindex=1000\u003eu003c/au003eu003cfont style=font-family: tahoma, geneva, sans-serif; size: undefined;\u003eu003cspan style=color: rgb(51, 51, 51);\u003eu003cfont style=font-size: 8.5pt;\u003eDriving success happens daily here. Tokyo Electron America, Inc. employees foster strong partnerships with TEL’s US customer base. We market a wide range of semiconductor production equipment (SPE) products and provide outstanding service and support to U.S. semiconductor device manufacturers. TELu0027s world-renowned products and technologies support diverse customer needs for the manufacture of increasingly sophisticated semiconductors.u003cbru003eu003cbru003eu003cstrongu003eResponsibilities:u003c/strongu003eu003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=color: rgb(34, 34, 34);\u003eu003cfont style=font-size: 9pt;\u003e• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.u003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=color: rgb(34, 34, 34);\u003eu003cfont style=font-size: 9pt;\u003e• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.u003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=color: rgb(34, 34, 34);\u003eu003cfont style=font-size: 9pt;\u003e• Reports design, reliability and maintenance problems or bugs to design engineering/software engineeringu003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=color: rgb(34, 34, 34);\u003eu003cfont style=font-size: 9pt;\u003e• May be involved in customer installation and training.u003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=color: rgb(34, 34, 34);\u003eu003cfont style=font-size: 9pt;\u003e• Provides support to customer/users where the product is highly technical or sophisticated in nature.u003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=color: rgb(34, 34, 34);\u003eu003cfont style=font-size: 9pt;\u003e• Provides technical information and assistance regarding new systems or changes/modifications to existing systems.u003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=color: rgb(34, 34, 34);\u003eu003cfont style=font-size: 9pt;\u003e• Coordinates activities with materials management concerning parts availability, expected replacement intervals, and shipments to and from the factory (Japan). u003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=color: rgb(34, 34, 34);\u003eu003cfont style=font-size: 9pt;\u003e• Maintains communication regarding technical support activities through meetings, reports, documentation or other means as required.  u003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=color: rgb(34, 34, 34);\u003eu003cfont style=font-size: 9pt;\u003e• Performs SMBWA and completes reports as required.  u003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=color: rgb(34, 34, 34);\u003eu003cfont style=font-size: 9pt;\u003e• Remains current on equipment/tools through appropriate training, manuals, factory periodicals, and other relevant materials.  u003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=color: rgb(34, 34, 34);\u003eu003cfont style=font-size: 9pt;\u003e• Develops and maintains action-item tracking list for resolving long-term equipment performance and reliability issues.  u003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=color: rgb(34, 34, 34);\u003eu003cfont style=font-size: 9pt;\u003e• Advises factory-engineering group on details of customer facility requirements including clean room configuration, local regulations and customer-specific issues.u003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=color: rgb(34, 34, 34);\u003eu003cfont style=font-size: 9pt;\u003e • Provides technical support and assistance to customer facilities engineering group for preparation of equipment installation.  u003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=color: rgb(34, 34, 34);\u003eu003cfont style=font-size: 9pt;\u003e• Consults with customers, field personnel and factory engineering to identify and resolve recurring equipment failures, malfunctions or areas for improvement.u003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=color: rgb(34, 34, 34);\u003eu003cfont style=font-size: 9pt;\u003e • Assists internal sales and marketing staff as well as customers to identify new standards, processes, manufacturing techniques, and new technologies in order to direct factory on future market requirements  u003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=color: rgb(34, 34, 34);\u003eu003cfont style=font-size: 9pt;\u003e• Provides on-site Field Engineer training on current and new product technology. u003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=color: rgb(34, 34, 34);\u003eu003cfont style=font-size: 9pt;\u003e• Provides Technical presentations as required for customers and the field service team as needed.  u003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=color: rgb(34, 34, 34);\u003eu003cfont style=font-size: 9pt;\u003e• Coordinates site-specific improvement plans. u003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=color: rgb(34, 34, 34);\u003eu003cfont style=font-size: 9pt;\u003e• Actively participates in any availability, utilization, PM reduction, BKM generation projects and safety issues which will positively affect the overall TEL quality and uptime metrics.u003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=color: rgb(51, 51, 51);\u003eu003cfont style=font-size: 8.5pt;\u003e• u003cfont style=font-size: 12px;\u003eAble to travel 20 - 30% and will perform other duties as assignedu003c/fontu003eu003cbru003eu003cbru003eu003cstrongu003eQualifications:u003c/strongu003eu003c/fontu003eu003c/spanu003eu003cbru003eu003cfont style=font-size: 8.5pt;\u003e• Bachelors degree in Electrical Engineering, Chemical Engineering, Mechanical Engineering, Chemistry, or equivalent field.u003c/fontu003eu003cbru003eu003cspan style=color: rgb(51, 51, 51);\u003eu003cfont style=font-size: 8.5pt;\u003e• Or Associateu0027s Degree with 4 years of related experienceu003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=color: rgb(51, 51, 51);\u003eu003cfont style=font-size: 8.5pt;\u003e• Or 8 years of experience in lieu of degreeu003c/fontu003eu003c/spanu003eu003cbru003eu003cspan style=color: rgb(51, 51, 51);\u003eu003cfont style=font-size: 8.5pt;\u003e• High school diploma or equivalent required.u003c/fontu003eu003c/spanu003eu003c/fontu003eu003cbru003eu003cspan style=color: rgb(51, 51, 51);\u003eu003cfont style=font-family: verdana, sans-serif; size: undefined;\u003eu003cfont style=font-size: 8.5pt;\u003eu003cfont style=font-family: tahoma, geneva, sans-serif;\u003e• Must be legally authorized to work in the US without Sponsorshipu003c/fontu003eu003cbru003eu003cbru003eu003cstrongu003eu003cfont style=font-family: verdana, sans-serif; size: undefined;\u003ePhysical Requirements:u003c/fontu003eu003c/strongu003eu003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu003cfont style=font-family: verdana, sans-serif; size: undefined;\u003eu003cfont style=font-size: 8.5pt;\u003eJob duties are often performed in confined areas in a clean room environment, in awkward positions and/or in high places. Mechanical aptitude, manual dexterity and ability to lift/carry objects up to 35 pounds is required. May require bending/stooping/crawling/climbing. May require the use of Personal Protection equipment and proper industry safety procedures when working with one or more dangerous element or conditions such as chemicals, electric currents or high voltage, moving mechanical parts, radiation, etc. Occasional overnight travel to TEL factory, training facilities and customer locations may be required.u003c/fontu003eu003c/fontu003eu003cbru003eu003cbru003eu003cspan style=color: rgb(34, 34, 34);\u003eu003cfont style=font-size: 9pt;\u003eTEL US is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.u003c/fontu003eu003c/spanu003eu003cbru003e,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:State/Province,AnswerValue:OR,VerityZone:formtext3,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Hillsboro,VerityZone:formtext4,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Subsidiary,AnswerValue:Tokyo Electron America, Inc. ,VerityZone:formtext5,QuestionType:single-select,ActualValueFromSolar:null}],GQId:1990,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:7041BR,Title:Technical Support Engineer - Etch IPRO,JobSiteId:5075,Link:****{Responsive_AdvancedCSS: /*#N#GUIDELINES#N##N#• Enter CSS here.#N##N#• Please take care not to compromise accessibility including color contrast.#N##N#• Please test all window widths so that all responsive break-points remain in tact.#N##N#• Please refer to attributes of the body tag to limit the scope of your rules to a single workflow, or else be sure to check each individual workflow.#N#*/#N##N#.pageHeaderContainer a {#N##T#outline:0;#N#}#N#.primaryButton {#N##T#color:#fff !important;#N#}#N#@media screen and (min-width:769px) {#N##T#div.pageHeaderContainer {#N##T##T#width:100%;#N##T##T#margin-bottom:30px;#N##T##T#border-bottom-style:solid;border-bottom-width:1px;border-color:#E2E2E2;#N##T#}#N##T#div.pageHeader {#N##T##T#border-bottom-style:solid;border-bottom-width:1px;border-color:#E2E2E2;#N##T#}#N##T##headerLinkContainer {#N##T##T#white-space:nowrap;#N##T##T#margin:0 auto 0px auto; 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