Associate Support Engineer

Profile

Associate Support Engineer
at **MEMBERS ONLY**SIGN UP NOW***.
Boston, MA
**MEMBERS ONLY**SIGN UP NOW***. is the open digital experience company. We provide the world's most ambitious brands with products built around Drupal to allow them to embrace innovation and create customer moments that matter. At **MEMBERS ONLY**SIGN UP NOW***., we believe in the power of community and collaboration — giving our customers and partners the freedom to build tomorrow on their terms.
Headquartered in the U.S., we have been named one of North America’s fastest growing software companies by Deloitte and Inc. Magazine, rated a leader by the analyst community, and named one of the Best Places to Work by the Boston Business Journal. We are **MEMBERS ONLY**SIGN UP NOW***.. We are building for the future and we want you to be a part of it!
Introduction:
**MEMBERS ONLY**SIGN UP NOW***. is looking for customer support experts and technical advisors to join our Support Engineering team to help us provide exceptional service to our growing customer base, from Fortune 500 clients to Government agencies. **MEMBERS ONLY**SIGN UP NOW***. Support is a high-energy team that offers opportunities for growth and new challenges in a collaborative, supportive atmosphere – we’re dedicated and
fun!
Summary:
We need smart, focused and determined individuals who have a proven ability to listen, read between the lines, and diagnose and solve problems efficiently. You get to advise **MEMBERS ONLY**SIGN UP NOW***. customers on how to get the most from **MEMBERS ONLY**SIGN UP NOW***. products and guide them through issues from site launches to there's a module for that scenarios. You’ll be part of a close-knit, tenured team of professionals helping customers all over the globe overcome obstacles and resolve issues related to their websites. It’ll be important to develop and maintain excellent customer relationships, work with **MEMBERS ONLY**SIGN UP NOW***.’s team of top Drupalists to consult or resolve issues, and contribute to making **MEMBERS ONLY**SIGN UP NOW***. and Drupal even more awesome. Maybe even inspire a little crazy!
Requirements:
Experience with Linux - Command Line and Git is important
Conversational understanding of LAMP and/or IIS/SQL, network protocol layers, security layers and domain models
Site development and/or PHP development
Passion for the web, open-source development, particularly Drupal, and for helping us continue to build our community and **MEMBERS ONLY**SIGN UP NOW***. as a whole
Excellent interpersonal and communication skills
Drupal experience is a strong plus
Skills and Attributes:
0-3 years of experience in technical customer support or a client engagement position
A compulsion for creating order out of chaos, and a penchant for turning over all the rocks and resolving issues thoroughly (i.e., code for being proactive and detail-oriented)
Aptitude for building, configuring, and troubleshooting a variety of challenging technical issues for a diverse enterprise customer base
Strives to consistently achieve excellence in work delivered
Performs with (internal and external) customer satisfaction in mind, while not compromising the integrity of the work. Constantly questions: “How will this benefit the customer?”
Goes beyond their day-to-day work to assist customers in a positive manner. Takes initiative to improve outcomes, processes, or measurements.
Takes on additional responsibilities fills in gaps. Owns deliverables, accountable for results. Recognizing when it's appropriate to jump in and own it, and also when to provide support and collaboration.
Bachelor's Degree in Computer Science or related discipline is a plus, though relevant experience on the job is just fine
**MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Company info

Sign Up Now - WashingtondcCrossing.com