Correspondence Processing Specialist

Profile

Position Summary
The Prcessing Specialist is responsible for the completion of key inflow and outflow processing tasks, under the direction of Correspondence Leadership. The Correspondence Processing Specialist is responsible for processing inbound customer communications received via RoundPoint’s electronic and physical channels, initiating business processes for recipient business units, and processing outbound responses to customer complaints, inquires, and requests for assistance.
The Correspondence Processing Specialist reports to the Correspondence Processing Supervisor and must develop strong working relationships with co-workers, vendors, and customers.
Primary Responsibilities
Takes directions from the Correspondence Processing Supervisor to deliver effective processing services
Providing outstanding customer service to both internal and external customers
Analyze incoming communications received via RoundPoint’s electronic and physical channels
Initiate business processes for recipient business units in accordance with documented processes
Respond to customer inquiries using appropriate predefined messages
Process outbound responses to customer complaints, inquires, and requests for assistance via electronic and physical channels
Working with cross-department co-workers to ensure that all service delivery objectives are met
Contribute to continuous improvement projects to improve efficiency and lower costs
Other work related duties, as assigned
Responsible for meeting RoundPoint’s commitment to compliance
Qualifications
Required:
Bachelor’s degree required
Ability to use software tools like Microsoft Word, Excel, and PowerPoint
Practical experience with BKFS
Must have excellent organization, interpersonal, communication, and customer relation skills
Detail oriented and the ability to multi-task
Highly motivated, organized and disciplined
Desired:
RoundPoint’s Employee Value Proposition:
Grow. Make a difference. Have fun along the way.
Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work! That’s why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!
As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community! Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:
The employee is regularly required to talk or hear.
The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

Company info

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