Federal - Business Operations Analyst

Profile

Accenture Federal Services, a wholly-owned subsidiary of Accenture, helps U.S. federal agencies build the government of the future. With 4,000 dedicated US employees, Accenture Federal Services is uniquely positioned to support federal agencies in shattering the status quo, achieving profound efficiencies and relentlessly delivering results. Accenture Federal Services is a long-time and trusted resource for the federal community. Every cabinet level agency in the United States-and 20 of the country's largest federal government agencies-have worked with Accenture Federal Services to achieve outcomes and move toward high performance.
Join us and you can help our federal clients achieve what matters most, powering the services that touch the nation every day.
Responsibilities:
Support daily monitoring of core business processes and support self and team compliance with service commitments for assigned deliverables
Act as primary operations point of contact in specific assigned area
Provide expertise in research of production issues and data cleanup efforts and recommend and implement strategies and actions to mitigate risks/solve issues
Provide input to daily client and trading partner meetings, issue mediation and follow up with trading partner and client regarding questions and actions assigned
Support team objectives and projects to ensure ongoing delivery occurs in accordance with the Statement of Work and Service Level Agreement with client
Identify and assist with opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency
Create Operations Process design documents, operations utilities and perform testing of these utilities, and support development and testing efforts for multiple functional areas within team
Design new, modify existing, and maintain communications and reports delivered to client and internal audiences
Build and analyze operational trending and metrics reports
Provide support/input to ongoing KPI reports and review meetings
Provide training and support to more junior staff on operational tasks and delivery excellence
Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases
Work with Application Architects/Business Process Architects/Specialists and other System Specialists to define operations impacts of new business requirements and to integrate new requirements into existing operations processes
Provide service introduction support and participate in structured peer reviews and walkthroughs
Develop functional and technical expertise for assigned client Systems and programs
Continuously develop industry knowledge and associated skills
Qualifications
Basic Qualifications
6 months experience within an IT organization, service delivery organization, call center or other professional organization with progressively complex task assignments and progressive responsibility. Relevant technical degree in leiu of direct experience could be considered.
6 months experience in one or more of the following SQL, MySQL, Visual Basic (VB), Excel Macro, JAVA, XML, UNIX, SalesForce, Data Analytics tool
6 months direct experience using MS Excel, MS Access or similar product
Technical Degrees require - 3.0 gpa - this includes Engineering, Computer Science, Computer Info Systems
Functional Degrees require - 3.2 gpa - this includes all other majors outside of ones listed above
Preferred Qualifications
Demonstrated critical thinking skills and problem solving skills
Demonstrated proficiency in working with large amounts of data to be used for reporting and analysis
Demonstrated ability to work independently and as a team member
Prior experience in working with external resources (i.e. client or trading partner)
Qualified for 6C security clearance
Professional Skill Requirements:
Good organizational, multi-tasking, and time-management skills
Good attention to detail
Strong communication (written and oral) and interpersonal skills
Applicants must be U.S. Citizens
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Applicants for employment in the U.S. must possess work authorization which does not require now or in the future sponsorship by the employer for a visa.
Accenture is an Equal Opportunity Employer.
Accenture
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