Senior Litigation Support Coordinator

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Senior Litigation Support Coordinator
Duties: Advising the firm, its attorneys and its clients on preferred methods of organizing its practices and matters (i.e., Litigation, Antitrust, Securities). Identifying and assisting in the implementation of technologies that advance the cause of clients in specific matters and the firm and/or its practice groups in broader group-wide initiatives. Acts in a consulting capacity and operates as a time-keeper. Engage early in the life of matters, assess data and information needs, identify the most cost-effective process and technology solutions, assist in the acquisition and implementation of key technologies, and then effectively manage the delivery and successful use of those solutions. Advises on a wide variety of systems and technologies including, but not limited to, evidence management (e.g., documents / files / transcripts / images), electronic discovery (identification, harvesting, conversion and management), docketing, matter management at micro and macro levels, specialized databases and trial presentations. May assist with practice and expert systems, intranets, extranets, and knowledge management and eBusiness initiatives. Serves as an advisor and/or consultant to attorneys and their clients regarding automation needs, meeting with attorneys and clients as necessary to analyze case needs and determine appropriate case automation plans. Prepares recommendations, budgets and project plans for acquiring and implementing recommended solutions. Defines business and technical requirements for specific case matters and then develops and/or coordinates the development of specialized databases or programs. Implements and/or oversees implementation of agreed upon solutions, providing interim first-level support and then preparing and effecting the successful transfer of support responsibilities to the appropriate internal and/or external resources. Manages relations with outside vendors (for such tasks as eDiscovery processing, document coding, imaging, OCR conversion, and custom software development) which includes preparing requests for proposals (RFPs), soliciting and evaluating vendor proposals, overseeing work in progress, reviewing work performed and approving invoices. Addresses automation needs of litigation groups by surveying market for new technologies and tools, evaluating alternatives, forming recommendations and assisting in acquiring and implementing new technologies. Assists preparing manuals and instruction materials for training personnel in litigation tools and processes and provides training when appropriate, especially with vendor provided tools. Diagnoses and corrects system and network problems related to litigation services tools and serve as a technical liaison to appropriate vendors. Works with members of other technology groups at firm to resolve technical problems that may arise. Handles multiple projects and priorities under stressful circumstances. Operates as a timekeeper in a timekeeping environment. Serves as a team lead on client relationship issues for larger matters and demonstrates leadership in effective project portfolio management. Serves as a mentor to less experienced members of the department. Serves as a team lead within the office, in the absence of a manager within the office. Contributes to the Firm’s Service Excellence initiative to consistently improve its image internally and externally. Displays professionalism, quality service and a “can do” attitude to internal members/departments of the Firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person.

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