Inbound Contacts Representative REMOTE Call Center- Ohio Arizona

Profile

Description

The Inbound Contacts Representative 1 (Patient Care Coordinator) represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 (Patient Care Coordinator) performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Inbound Contacts Representative 1 (Patient Care Coordinator) addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.


Take inbound calls from members related to Specialty mail-order medications
Document all calls and provide assistance and information to members
Build lasting relationships with Humana's members
Meet metrics as assigned by the department


COME GROW WITH HUMANA! BENEFITS DAY ONE - STELLAR 401K MATCH - PAID TIME OFF - TUTION ASSISTANCE PROGRAMS - STELLAR WELLNESS/REWARDS PROGRAM

Required Qualifications


High School Diploma
2 years of customer service experience
Strong customer service orientation
Strong attention to detail
Strong typing and computer navigation skills
Ability to work and use technology independently
Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
Effective verbal and listening communication skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Hours of Operation : Mon-Fri 8:00am - 11:00pm EST and Saturday 8:00am - 6:30pm EST


Preferred Qualifications


Associate's or Bachelor's Degree
Previous inbound call center or related customer service experience
Healthcare experience
Fluency in Spanish


Additional Information

As part of our hiring process for this opportunity, we will be using an interactive experience called the Virtual Job Experience (VJE).


This will allow you to experience some of the activities our customer service representatives perform in their position and allow us to learn more about you.
If selected to move forward in the interview process, you will be prompted to complete the VJE which will be sent to you via email after you apply; you should anticipate 45 to 60 minutes to complete.
Eligibility for this role requires completion of the VJE


*The following policy applies only to associates working in the state of Arizona: We are committed in providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, we have adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.*

Scheduled Weekly Hours

40

Company info

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