Customer Support Intern - Cuteness.com

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Customer Support Intern - Cuteness.com
Located in Santa Monica, CA.
Cuteness is a fun pet community made exclusively for animals and animal people, where pets of all types can have their own profile page complete with photos, videos, status updates, comments, and more! We're currently developing an online marketplace where anyone can buy and sell all things animal-related (handmade, vintage, used, etc.) and we're looking for a super-friendly animal lover to help provide support for our upcoming community of customers and sellers. If you love interacting with people and want to work with a dedicated team of animal lovers in a casual environment, we want to speak with you!
Before our official launch, much of the job will entail speaking to independent pet product retailers, introducing them to Cuteness.com
, and signing them up as sellers for our new marketplace. Enthusiasm for pets and a love for meeting new people is a must.
Responsibilities:
Interact with all Cuteness community members via email, telephone, or live chat to provide information and troubleshoot customer/seller issues
Introduce pet goods sellers to the new Cuteness.com marketplace and generate excitement to sell their products with us; will involve visiting local pet stores
Perform other related duties as assigned
Requirements:
Must be able to work onsite, full-time
Customer service experience in retail setting or ecommerce call center
VERY strong interpersonal and communication skills
Proficient in Google Apps on MAC
Ability to come up with creative solutions (i.e. identify workarounds!) to problems
Confident and enthusiastic
Attention to detail and accuracy
Very friendly with a positive outlook
Ability to multi-task and wear several hats
About Us:
Demand Media (NYSE:DMD) informs, entertains and connects millions of people every day. Through a portfolio of vertical web properties reaching more than 100 million monthly visitors, a global network of digital partners, and a breakthrough content studio, Demand Media publishes what the world wants to know and share. Join the company that is shaping the future of media – how it’s created, consumed and shared!
Agency Disclosure:
If the Demand Media Human Resources department, or any current company employee, receives an unsolicited resume from a third party recruiting agency and Demand Media does not have a signed Agency Agreement active, Demand Media will not be deemed liable to pay a placement fee. The unsolicited resume will be considered a gift and can be considered for our recruitment efforts.

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