Care Management Support Assistant 3

Profile

Description

The Care Management Support Assistant 3 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

The Care Management Support Assistant 3 Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Required Qualifications


High School Diploma
Less than 2 years of demonstrated leadership experience
1 - 3 years of technical experience with knowledge of Microsoft Office Word, Excel, Outlook
Administration support experience in a healthcare industry with familiarity with care and well-being resources
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Associate or Bachelor's Degree in Business or a related field
2 or more years of demonstrated leadership experience
Experience with Microsoft Access


Additional Information

Interview Format


As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Voice to enhance our hiring and decision-making ability. Montage Voice allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Montage Voice interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Address: Professional Office Park POP V, Tower 3, 7th floor, Oriental Bank Building 997 San Roberto St. San Juan, PR 00926
Training: 3- 4weeks
Schedule: 8:00 AM - 6:00 PM (Adjust work schedule according to business hours, overtime and/or weekends)
Language Proficiency Testing: Any Humana associate who speaks with a member in a language other than Spanish must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.


Scheduled Weekly Hours

40

Company info

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