Clinical Programs Pharmacy Technician 2

Profile

Description

The Clinical Programs Pharmacy Technician 2 integrates programs developed to improve overall health outcomes with a focus on prescription drugs. The Clinical Programs Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Clinical Programs Pharmacy Technician works with many programs that focus on our member's wellbeing. Programs may include:


Medication Therapy Management - MTM consultations with our pharmacists (CMRs) help our members and their providers better manage their medications resulting in improved health outcomes.
Late-To-Refill (LTR) - Medication Adherence - LTR helps our members stay adherent to their medications, taking them as prescribed, resulting in improved health outcomes.


In this role you will:


Associates in Clinical Programs work in office or from home in a call center capacity and perform the following:
Handle Inbound & outbound calls for 8 hours a day (Average of up to 80 callsday)
Interact with peers, Physicians, Pharmacist and leadership via telephonic calls, instant messenger and email
Available to work 8 hour shift (determined based on business need) between the hours of 8A and 7P EST Monday thru Friday
Multitasking is required (phone & computer equipment provided by Humana)
Phone (InboundOutbound calls)
Computer (2 screens), keyboard, mouse
Navigate 5 applications at once while assisting our members


Required Qualifications


Must have an active Pharmacy Technician or Tech in Training license in Arizona, Texas or Florida
Must be able to become certified by the Pharmacy Technician Certification Board (PTCB)
Experience as a Pharmacy Technician/Pharmacy Technician in Training OR call center experience in a pharmacy or related call center setting
Excellent communication skills
Experience using multiple computer applications simultaneously
A positive, proactive attitude with a passion for customer service
High School diploma or GED
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Home Office : a dedicated secure home workspace, and high-speed internet (minimum connection speed of 10m x 1m)
Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10 panel drug test


Preferred Qualifications


Bilingual in Spanish
Certified Pharmacy Technician preferred
Mail Order Pharmacy or Retail Pharmacy experience
Experience working with insurance plans and Medicare


Additional Information

We Offer:


Competitive Pay
Paid virtual training
A computer and all other equipment needed for work purposes
New Hire $500 retention bonus - Bonus is paid after 180 days of employment


Learn more about Humana Pharmacy Solutions and what we do.

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The following policy applies ONLY to associates working in the state of Arizona:

Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.

Scheduled Weekly Hours

40

Company info

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