On-site Principal Customer Support Engineer VA

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On-site Principal Customer Support Engineer (VA)
Herndon, VA
Title: On-site Customer Support Engineer
Compensation: $OPEN
– based on experience, education, & certifications plus up to 10% yr end bonus (permanent full time position with GREAT Benefits & Great Company) Location: Herndon VA 20111
Company:****
Requirements:
-MUST have in-depth knowledge and experience in network / application performance management and customer support field
-MUST have strong working knowledge working with Cisco Router & Switches (CCNA preferred) especially layers 4-7
-MUST be proficient in Linux
-MUST have expert knowledge of a wide range of state-of-the-art network practices and technology to advise on resolution of critical and complex network issues
-MUST have working knowledge of network protocols layers 3 and up such as TCP/IP and various application level protocols
-MUST have experience using and applying Network Management tools
-MUST have experience or knowledge of MSO Network and/or DOCSIS
-Ability to review and evaluate systems modification projects and ensures that all integration and interface requirements are met
-Bachelors Degree in Computer Science/Network Security or equivalent discipline or 4 years equivalent experience
-Experience working remotely onsite at customer but cooperatively with HQ
-Effective communication skills with ability to clearly explain ideas and influence decisions
-Self-motivated and constantly looking for ways to improve both product and process
-Exceptional organization, time management skills and multi-tasking skills
-Ability to work efficiently and effectively in a fast-paced environment, under stress and within time constraints
Job Description:
We are currently seeking an On-site Engineer to work in this fast-paced environment with world-class engineers and customers, and cutting-edge technology on a daily basis to ensure the customer always has access to the critical data that our products provide.
- Work with customers to troubleshoot and resolve complex product issues.
- Provide support as single point of contact
- Interface with our world-class support, development and SQA teams to identify and to resolve product issues
- Utilizing Knowledge Management database, research & develop technical tips and solutions
- Coordinate changes to the configuration, upgrades and related matters
- Advise customer on network management best practices using product suite
Gary Jacobs, Managing Partner, E2 Recruiting, Inc, Connecting Employers & Employees (E2), Direct # 813-886-1900
Staffing assistance focused nationwide on Technical Staff, Pre/Post Sales Engineers, Sales Reps and Executive/Management resources.
Contracting focused on Infrastructure Engineers (System & Network Engineers, Desk side / Help Desk Support and NOC Operators)
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