NOC Specialist III

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Specialist, NOC III - Tier II Technical Support, Transport SummaryResponsible for providing 7/24 Tier II technical support on transport technologies monitored by the Network Operations Centers and maintained by Region Technicians. These technologies include but are not limited to SONET, DWDM, ROADM, Digital Cross-Connect (DCS), multiplexer, channel bank, network timing (BITS), and DLC. Specialist is responsible for directing service incident restorations and engaging vendor support as required.General FunctionsProvide remote technical support to Network Operations Center Specialists and Region Operations TechniciansDirect transport network outage restorations and engage necessary resources to minimize impact              Provide technical assistance for First Office Applications (FOA)Provide technical assistance with incident review and outage analysis requests to determine root cause and future preventionProvide technical assistance for vendor cross-functional meetings, reviews, and planning sessionsProvide remote or on-site technical training to peers, NOC teams, and or Region Operations Technicians and publish support bulletins/job aids              Manage transport network element software levelsSkills RequiredWorking experience in central office maintenance, central office equipment installation, network engineering, network provisioning and or Tier I technical support working with numerous transport network technologies including but not limited to Tellabs DCS, Tellabs 7100 ROADM, Ciena (Nortel) SONET, Fujitsu SONET, EMS, DLC, MUX, Symmetricom timing (BITS), and Alcatel Litespan.Able to work flexible hours and be a part of an on-call rotation for off-hour/weekend support              Ability to handle and prioritize outage and network issues efficiently and effectively       o               Able to think and react appropriately to network outages, make necessary provisions to ensure the least impact on our customers during network down situations              Strong communication, leadership, interpersonal and organization skills       o               Ability to document and articulate technical recommendations to a variety of audiences and skill levels              Self-motivated, innovative problem solver capable of working independentlySkilled in the operation of personal computers and accessing a variety of remote computer systems 

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