Senior Problem Management Engineer

Profile

Description

The Senior Problem Management Engineer manages the lifecycle of all Problems from initial Problem Identification through Root Cause Analysis, determination of corrective actions (tasks) and final implementation of permanent solutions. Seeks to minimize the adverse impact of Incidents and Problems on the business that are caused by underlying errors within the IT Infrastructure and to proactively prevent recurrence of Incidents related to these errors. In addition, seeks to uncover the root cause of Incidents or events that may spawn Incidents, document and communicate Known Errors, and initiate actions to improve or correct the situation. The Senior Problem Management Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The Senior Problem Management Engineer establishes policies, processes and systems for the implementation of a quality problem management process. Monitors trends in incidents and issues. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

We are looking for detail oriented candidates who have the ability to operate in a fast paced environment. Our team deliverables are driven by a combination of data analytics and driving solutions with key stakeholders across the entire IT Enterprise. This role is a great opportunity to gain high visibility into your talents as you will interact and work with executive leaders on a consistent basis. You will be on a team that is currently transitioning into a growth phase, so fresh ideas, high energy and engagement is encouraged.

Required Qualifications


Bachelor's Degree in Business, Computer Science, or a related field or equal experience (3 years)
Comprehensive knowledge of Microsoft Office applications, including Word, Excel, PowerPoint and Visio
Experience in problem analysis and understanding steps to problem resolution
Experience working in cross-functional, collaborative teams
Experience with Software Development Lifecycle and Waterfall or Agile Development Methodologies
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Intermediate technical background either through Software/Infrastructure development and implementation or management of IT processes and procedures.


Preferred Qualifications


Previous experience in the health care or IT industry
Leadership experience
Experience with the Consumer domain


Additional Information

This position reports directly to, Associate Director, Problem, Incident and Event Management, IT Ops - IT Service Operations

Scheduled Weekly Hours

40

Company info

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