Workplace Associate - Front Desk Reception

Profile

What We’re Looking For:
The Workplace Associate contributes to the optimization of the 2U employee workplace experience by focusing on the building continuity and providing white glove service. This position is on-site in Lanham, Maryland. Shifts are 8:00am - 4:30pm, Monday through Friday.
Responsibilities include but are not limited to:
Reception
Serve as the initial point of contact for any 2U building guest
Check in visitors, maintain visitor log, and provide temp badges
Handle emergency situations (EMT) as they arise
Maintain safety and security of building by monitoring security cameras
Answer incoming calls from the general company number
Supplies
Restock general employee supply stations
Manage individual employee supply requests
Manage supply inventory and spend in accordance with the allocated location budget
New Hire / Orientation
Work with managers to identify new employee locations and prepare the desks
Support 2U team relocations (e.g., move boxes, new seating, etc.)
Facilitate the new hire orientation facility and safety tour
Mail
Assist with shipping and receiving including sorting mail, delivering to exec team, and sending package notifications to staff
Building Continuity
Conduct regular building walkthroughs to check for safety and proper functioning
Ensure furniture is clean and in good condition
Coordinating with appropriate staff to ensure functioning
Report any defective issues via SalesForce ticketing
Communicate with building engineers as it pertains to employee building comfort
Other duties as assigned
2U Events
Support the Events Team with event set-up and catering or building-wide events
Support Workplace Specialist with small team events (e.g., happy hours) with set-up and catering
Things That Must Be in Your Background:
Bachelor’s degree preferred
1-2 years of customer service experience
Experience in an office environment preferred
Other Attributes That Will Help You in This Role and at 2U:
A positive attitude and a teamwork mentality
Excellent work ethic
Good organization skills
Good written and oral communication skills
Eye for detail and creativity
Ability to work in a fast-paced environment
Flexible and able to multitask, adjust priorities as needed within a collaborative environment
About 2U Inc. (NASDAQ: TWOU)
2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.
2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.
Benefits & Culture
Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.
2U offers a comprehensive benefits package:
Medical, dental, and vision coverage
Life insurance, disability and 401(k)
Unlimited snacks and drinks
Generous paid leave policies including unlimited PTO
Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break
The anticipated base salary range for this role is
($40,000 -$45,000)
, with potential bonus and equity eligibility. Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired.
To learn more, visit 2U.com. #NoBackRow
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.

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