2nd Shift Supervisor Mail Order/OTC Pharmacy Distribution - West Chester OH

Profile

Description

The Supervisor, Mail Order/OTC Pharmacy Distribution processes and dispenses or directly supports the processing and dispensing of Traditional and Over The Counter prescription orders to be mailed to patients' homes and handles complex and/or escalated issues. The Supervisor, Mail Order/OTC Pharmacy Distribution works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.

Responsibilities

The ability to lead, inspire and engage associates is critical to exceed consumer expectations and deliver on Humana's brand promise. The Supervisor is the first level of support and inspiration for associates delivering pharmacy services directly to consumers. The Frontline Leader maintains high standards for quality and an exceptional consumer experience, actively coaching the team on bringing quick resolution to a variety of consumer needs, while creating a positive work environment. Complies with all Drug Enforcement Administration (DEA), Centers for Medicare & Medicaid Services (CMS), federal, state, and company regulations, policies, and procedures. Decisions are typically are related to schedule, plans and daily operations. Performs escalated or more complex work of a similar nature, and supervises a group of 15-20 hourly associates; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across team. Holds team members accountable for following established policies. Hours 5p - 1:30am Sunday thru Thursday


Ensure appropriate staffing levels are achieved to ensure resources are managed effectively.
Provide guidance and leadership to associates and serve as a mentor for their day-to-day activities.
Identify reasons for variation in individual performance and take appropriate actions that will result in improved performance.
Analyze data to guarantee key performance measures are met, while aiding in the removal of barriers to success.
Maintain proactive communication with other departments to ensure efficient, accurate and timely responses to internal/external customer needs.
Monitors quality and production and holds associates accountable for meeting and exceeding expectations.


Required Qualifications


Experience in a team leadership or supervisory position.
Excellent time management skills.
Excellent communication skills both written and verbal.
Proficiency in Microsoft Office Word, Excel and PowerPoint.
Able to give direction and make sound business decisions.
Work Schedule: 5:30pm - 2:00am; Sun. - Thurs.


Preferred Qualifications


Associates or Bachelor's Degree.
Certified Pharmacy Technician.
Previous supervisory experience in a mail order setting.


Scheduled Weekly Hours

40

Company info

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