Compliance Operations Lead

Profile

Because you belong at Twilio
The Who, What, Why and Where
At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. Our customers range from individual developers to large enterprises that are well known brand names and they collectively interact with millions of consumers. Unfortunately, communications can also be misused by bad actors who attempt to game the system for nefarious purposes. We are looking for a team lead for our Compliance Operations team. The ideal candidate is passionate about helping us protect consumers worldwide, enjoys mentoring others, driving continuous improvement in operational processes, demonstrates good business judgement and decision making and is adept at working in a fast paced environment.
Who?
We are looking for someone that has the following, specific experience:
years of experience of risk/ investigations experience, preferably in compliance, fraud or similar space.
Proven experience identifying and implementing process improvements that result in cost savings and customer experience improvements.
Prior experience training and coaching others.
Excellent verbal and written communication skills
Experience using data to make decisions
Ability to work successfully with legal, engineering and product teams on system and process changes that help improve our products and services.
Comfort level with working under pressure on highly sensitive issues.
A bachelor's degree or equivalent experience
Basic understanding of and comfort with software development, including programming experience is preferred.
What?
As an Ops Lead in our Fraud Operations team, you will live the Twilio Magic values:
BE AN OWNER & EMPOWER OTHERS: Lead, but not manage, a team responsible for identifying and resolving compliance issues that present risk to consumers and to Twilio. Enable an already high-performing team by providing excellent coaching and actionable feedback.
NO SHENANIGANS: Use Twilio’s tools and your own investigative powers to detect and prevent compliance issues, all while ensuring that we balance the needs of our customers with the need to protect consumers.
DRAW THE OWL: Streamline our operations and improve customer experience by improving processes and automating.
BE BOLD: Collaborate with product managers and software engineers to design the tools and systems necessary to automate and streamline our workflows. Influence stakeholders across the company to develop scalable solutions to prevent issues moving forward. Handle large escalations and make difficult decisions affecting our most critical customers.
RUTHLESSLY PRIORITIZE & DON’T SETTLE: Assist leadership with executing on near-term goals while also moving towards a long-term vision. Your team should be constantly delivering projects that will make our fraud defenses stronger and our team more effective.
Why?
Twilio’s mission is to fuel the future of communications and the Compliance Operations team is responsible for helping protect the integrity of Twilio’s communications platform by preventing unwanted messaging.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.
Where?
We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.
About us:
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.
Salary:
Denver/Boulder Metro:
Salary Range: $70,000 - $80,000
Rest of Colorado:
Salary Range: $60,000 - $70,000
Additionally, this role is eligible to participate in Twilio's equity plan.
An overview of Twilio’s benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
Healthcare Insurance and Leave
Prescription Drug
Dental
Vision
Flexible Spending and Health Savings Accounts
Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one
Financial Benefits
Short and Long Term Disability Insurance
Life and Accidental Death & Dismemberment Insurance
401(k) Retirement Savings Plan with a match
Reimbursement Programs & Stipends
$65 per month work-from-home stipend
Up to $50 per month for wellness expenses and activities
Up to $30 per month to use towards books/eBooks

Company info

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