Operations Engineer VIPER Packager Operations

Profile

**MEMBERS ONLY**SIGN UP NOW***.'s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Are you passionate about digital media, entertainment, and software services? Do you like big challenges and working within a highly motivated team environment? The VIPER Packager is a key component for IP Video delivery, including Linear, VOD, cDVR and EAS services. The Just-In-Time Packager is responsible for packaging MPEG for delivery in HLS or MPEG-DASH and applying various DRM encryptions such as Widevine, PlayReady or Fairplay. The Packager Operations team works across the various video delivery services and partners closely with Content Security and CDN teams. VIPER (Video IP Engineering & Research), is a division within **MEMBERS ONLY**SIGN UP NOW***.'s Core Platform Technologies team and spun out from IP Video and online projects originated within **MEMBERS ONLY**SIGN UP NOW***. Interactive Media is based in downtown Denver, CO. We are a cloud-based, IP video infrastructure that's been built to deliver a broad mix of on-demand video, live TV streams and an assortment of other digital media to an array of connected devices in the home.

Job Description

As a software engineer in the VIPER organization, you will develop and utilize tools and infrastructure to assure highly performant service delivery of our core IP Video platform. You will be responsible for the quality and reliability of IP Video services in production. SEs work closely with VIPER developers and operations engineers in a collaborative and fast paced environment. We are constantly learning new technologies and ways to better leverage our existing technology. We drive for continual improvement by learning from, and embracing, failure. We seek out proactive measures to streamline our software delivery pipeline at the same time as improving the quality of experience for our end customers.

We are looking for hardworking engineers looking to solve big and complex problems. If you want to work with a talented group of engineers and learn every day this is the right role for you!

As an SE, you will:


Be a member of a 24x7 on-call rotation to resolve service impairments, working with operations teams as a critical issue point
Actively work to prevent incidents
Manage services with Puppet and Helm
Develop tools and utilities to streamline operations and improve resiliency
Run monitoring and telemetry tools
Participate in incident postmortems
Assist in capacity management activities
Document operational procedures and processes


Here are some of the cool technologies you'll use:


Linux, Docker and Kubernetes
Puppet
Helm
Prometheus
Grafana
Splunk, Maple and ELK
Go, Python, Ruby


Experience with any of the following is a plus:


IP Video
HLS, DASH, MPEG
DRM including PlayReady, Widevine and FairPlay
Content Delivery Networks


Employees at all levels are encouraged to:


Understand our Operating Principles; make them the guidelines for how you do your job.
Be responsible for the customer experience - think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new insights.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Get results and growth!
Respect and promote inclusion & diversity!
Do what's right for each other, our customers, investors and our communities.


Disclaimer:


This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

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